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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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98 reviews
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Dress as in the photo size approached
The dress is excellent! The seams are smooth, without defects. No smell. the color is very beautiful. exactly as the picture. Sits on the figure. I ordered the size l for the parameters 102-80-102. Weight 68 kg. The fabric stretches well. Most likely polyester + spandex. No birochki information. Very satisfied with the acquisition. Thank you to the store. I recommend unequivocally.
it's really nice and soft fabric.
Thank you very much to the store for the fast delivery. The dress is super, as if sewed on me, very beautiful. I recommend this seller
The dress came in size for 14 days. I ordered l my height of 171. 93x75x93
Thank you, everything is fine, the dress is perfect 48 size is xl. The dress is easy for summer the most that
Delivery for 3 weeks. very beautiful dress.
Delivery for a week! I liked the dress, i had to at the time. At its 46 ordered l.
The order came 25 days before krasnoyarsk. the size coincides with tracked from the moment of departure ordered two colors
Beautiful dress.
Bystraja dostavka Placjem dovolna
The dress is excellent, the live looks much better than in the photo. Delivery came very quickly in just 1 week. I recommend!
perfect beautiful as it is on the picture came so fast
fix perfect. its comfortable and beutiful
The item was sent by the store very quickly. Track tracked. The dress came to the post office "myst ex", from the moment of order to receive the goods it took less than 3 weeks. The dress itself is very pleasant to the touch, in summer it will be comfortable, nowhere shines through, sits on the figure perfectly, does not tighten, but the chest perfectly emphasizes. My parameters: 90-76-100 took the size l. and i recommend the product For residents of ukraine-you will receive sms from mystexpress, the goods are stored in the warehouse 5 days, but when you receive you need not just a track number, but your phone, there the employees will throw sms, and only so you can pick up your order.
Same like in picture,size fits perfectly.
The dress really liked it, in my 50r-r xl came well. The dress does not smell, the seams are all even, pleasant to the touch.
Dress as the picture. Guided the table dimensions kupiłam size M, however you should take smaller, when dimensions 86-72-97 dress is troszkę for loose.
Thanks to the store, the goods arrived very quickly. The model corresponds to the description. Seller recommend.
Wife is happy. Delivery three weeks.
On the parameters of height 164, 95/80/105, the dress sat well, you could order l) the fabric is thin pleasant to the body for the summer very well. Delivery to hmao fast-2 weeks. Many thanks to the store, i will still order.
Super fast shipping. The dress is very light. The seams are stitched well. To the body-a pleasant material. On the russian 46 ordered l. the village is perfect. I recommend both dress and store.
The fabric is thin, does not shine, but in white parts the texture of the underwear is visible (white embossed lace bodice will not work) and all the folds of the figure. Ordered xl (with native l)-based on reviews-a little back-to-back in the chest. Sent very quickly, did not expect, the store and the store-only praise. In general for such money is not bad, the dress is beautiful
Super... The dress is light, pleasant to the body, very much... Delivery is super fast, less than 2 weeks to the chelyabinsk region, did not even expect... Ordered s, sits well, freely.
The dress came quickly in 8 days, did not expect, the store sent the order quickly, the quality is good, the seams are processed, the threads do not stick out, the fabric is soft, stretch, not disappointed, ordered m fit perfectly, seller recommend! With the seller did not communicate, there was no need.