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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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It's okay! The price corresponds to the quality! But for the summer with sandals will be excellent!
Super belle
not bad. less than a month shipping to Canada.
Delivery to ukraine 16 days. The dress is beautiful, light, odorless. I like it, i can wait for the store and the goods.
The dress is just super! And i have nothing more to add. Delivery in 18 days. Quality is decent. Sits on the figure. The sizes match exactly. Thanks to the store for the goods!!
Despite the fabric is very thin, the dress was not transparent. Thought Use sometimes L in Brazil. This is XXL. More Larguinho than XL but think both me well. So will each person decide the size…
Väga ilus kleit. Tuli kohale ka väga kiirest. Olen tootega rahul ja soovitan teistelegi
Item arrived. Thank you. At 46 size it was necessary to take m. L is too big. Delivery 2 weeks.
Dress norms, the color is bright, it looks like in the photo, but the fabric stretches very well and it was possible to take a smaller size, but in general it is normal
Draudzenei patīk.
Excellent dress, just like in the description, synthetics, but pleasant to the body, elostychnoe, stretches well, sewn well, threads do not stick out, at its 44, took s, came perfectly, i recommend.
Kleita ļoti plāna, bet vasarai tieši laikā būs, UZ augumu 168 cm garums VIRS ceļa!
Ordered 28 March dostarczono 26 April material elastic comfortable cut the neck and rękawków reinforced I am satisfied very and recommend
The dress is not bad, the material is strange. The smell is adequate, the thing is new. Ordered 22.03.19 received 22.04.19. For its price is normal, we recommend.
The dress came at the time of 44 took m, the quality is good for this money, stitched well. It came quickly.
The dress is very beautiful. Fabric elastic. On the russian size 48 a little big. The order was made 28.03, the parcel came 22.04. To the krasnoyarsk territory. With the store did not communicate.
The goods came on time, to my height 175 a little short quality is good.
Nice dress. The fabric stretches very much, a little can shine through.
Very beautiful, thin but not transparent. Very quickly came in 15 days, i'm happy insanely
I ordered this beautiful dress. Delivery was very fast, less than 2 weeks. Ordered S size. The parameters for the table did not really correspond to me. But the other clothes I bought have fit for S size, so I risked. Dress came very beautiful and on my length 1m 60 cm, bust 84 cm, waist 78 cm, hips 90 cm, dress was perfect. Dress fabric in the stems, so prametri + -. The dress is very thin for summer. Dress length 86 cm. Fitting. I like. Thank you.
Thank you, the dress came quickly. Size 3 xl at 52r took approached well. Soft and pleasant to the body, resembles silk.
The product corresponds to the description, i recommend the store. Fast shipping.
Muiti good. Arrived fast everything
Thank you for the goods! The order came for 2 weeks, quickly. The material is pleasant to the body, soft. Does not shine through, although the photo was done, wearing a dress on black underwear. Color as picture. The seams are even, the threads do not stick out. Very satisfied, especially for such a sum :))) the size chose according to the presented line, everything is well suited. i recommend! :)
The dress is good. Synthetics, but thin, sits pretty. On the russian 48 size took 3 x l, but it would be possible to take 2xl. I recommend the store.