SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Only the material is a few prickly, but it's my skin is extremely tender, i think a couple of lines with a conder and it will be normal, i still wear it, i like it
Material doesn't shine,feels like cotton and isn't see through. I usually wear size S but i thought that the dress would be too short(height 172cm) so i orderd M but S would fit better.
Very nice but thin fabric. It’s very loose i took M on my 91-70-95 and 176 cm height.
longer than i expected but it’s okay
Divinchatka is good and yakisna thing, came mensh nizh for the city, yakisti tak yak in the photo, rosmiri tak yak vkazany)
I love this dress so much!!! It fits perfectly and feels soft. Order came in 8 days to Holland! My size is, 102, 88, 116 and I ordered XXL. I’m so happy, that I ordered 2 dresses more!!! Thank you very much!
Dress very Ladna material very pleasant resembles feel thicker T-shirt. Delivery time of 16 days. Recommend sprzedajacego and product itself. IN Poland stretcher size 44/46 fits perfectly camouflages all mankamenty is luzniejsza as lubie
Goood! ++++
Product complies with the description well packaged size error it is really too big
It came quickly ordered 28.05, it came 14.06. Ordered m, not much too big, it was necessary to take s. The fabric is very pleasant to the body. Thank you store
Came quickly) the quality is good, sewn well))
It came very quickly. To moscow in two weeks
Very cool dress, it came for 10-15 days, thank you very much)
Nice fabric. Same color as picture! Size little big but fine!
Color slightly is different than the picture
It came after 3 weeks, the quality is good, the size approached, the threads do not stick out, the smell is present, but not strong.
just like in the picture
Like!!! ❤️
Fits accurately size matches description. fabric is soft and nice. A worthy buy. Thank you!
Just AWESOME! It came with another dress, for free I love the shape, a little transparent but it's too beautifull. Thanks store and I will definitely order again. Size S, fits perfect!
If a little bigger the size. One size less must be ordered
Fits perfectly!
1,67 cm size l, normally i have size m, but i ordered l to make it more anchito. Very happy though better with culot pants underneath.
The goods in the rb came quickly, about a month. Now i wear the size m, ordered s and turned out to be too big, but you can wear it.
It's the second he bought, i like it looks great, i think i'll buy a third