SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Came at all quickly
Happy with the product, better than i expected, recommended
Looks just like the picture. It’s really soft, and it came in fast
The shipping was fast, only took 2 weeks, that’s the fastest I’ve ever received something from aliexpress! Love the material...fits perfect... would recommend!!!!!!!!!!!!! Thank you
Clothes is already up and according to the description, thanks...
Simple, summer dress, fabric breathes.
Beautiful, good fabric and good elasticity. Perfect sizes. Feel like a glove, tight and very sexy.
Accurate - so good for the money your paying on a size 8 and I got a small which is good !
Oh my GOD I love this dress it fit me perfect . Fast shipping and is cheap
For this is the cost of serving the goods. Recommended. On the lyto yakraz to walk.
Super dress! Thin material, perfect for summer. Super fast delivery to Lithuania. Ordered one more but different colour! Really recommended!
Good quality and the right taya the only thing that takes a long time to arrive buy the 5th of the 4th arrive the 23 of 5
Product arrived in perfect condition. My wife liked.
I love it like the picture
material is lighter than I expected but it's beautiful
Very nice. The size corresponds to the spanish l wing and is not short 170 cm tall. Nice and elastic fabric. It's worth it! Tardo 2 sem
Perfect and bodycon dress I recommend this store for the high quality of the article.
Love it. I’m a curvy girl and it hugs all the right places. Material feels good on skin and not see thru
It's a little short i haven't tried it yet but all right
I really like the dress. Fast shipping. To see quality in the long run
The fabric is fine and climb easy, but for summer it is perfect
Everything is fine, the seams on the three, as well as the price in principle) sits perfectly