SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Came in intact did not try yet) that the bag was torn, it was his opening tore
quick dry.. 100% satiafaction with the price and easy to use.fast shipping 25 days to India
Small capacity. Correct delay. Well packaged. Product not too sticky. Don't run. I like it
Works really well! No strong abnormal odor, really strong and easy to work with. Thinner consistency than Skin Color. Would definitely recommend!
Packed well, everything is whole, in pavlodar region the parcel was a little less than a month.
Ordered feb 6th received March 22nd to Canada. Haven’t tried yet but matched description. Will leave additional feedback once I’ve tried it.
Product got lost in transit but store promptly resolved the problem. Great communication.
Sent within a month to the samara region. well packed, i'll try to finish the review
The order was more than a month, the quality is super, there is no smell, non-toxic, the consistency is thick.
37 days to chelyabinsk region magnitogorsk. threw in the mailbox. Farewell tube-full) translucent on the nails. Did the first time (strengthening), tried on 2 nails, it turned out quickly, with sawdust does not fly-immediately settles. Waiting for the upper form, we will try with them. The brush was soaked with alcohol, applied to the base. Last photo after sawdust
Very accurate product, very small vase tiny i didn't expect so small i'm not sure if it's really 30 ml very long shipping i had ordered at 19/12/2018 and i and i received at 26/02/2019 more than 2 months. There is no such smell .. Normal smell, when i will try i will leave an additional feedback for sure. Tubes are very small i did not even expect this, very long delivery more than 2 months to thessaloniki, the smell is abnormal, as i try to add a review
, Very long delivery, but it was worth it. Such already took, only in pink, but this one is even better-i recommend it to everyone. The track was not tracked, arrived on the last day of the protection period.
I liked the delivery a little less than a month to the kaluga region. I'm not a professional, i only do myself. Usually nothing lasts longer than a week, let's see how this will stick, but it does not work. I attach a photo, how to treat later i will add more photos.
20.01 was ordered, 21.02 received in st. petersburg. Fast enough for parcel without tracking. In the work i will try in the near future, thick, squeeze hard. The tube is not full, but according to the sensations the claimed amount is present there. The weight of the tube is 0,060 kg, 60 mg that is. Packed in double pup. Thank you to the store.
Excellent shipping. All as in the description. I did not try the case.
Polygel is small. I hope enough for two extensions. Very tight extruded, medium distributed and mid-laid. Pink color is little like pink. Rather pale milky white.
Fast shipping. Tube full.
Super easy to work with and great for nail art. I would definitely recommend this for anyone who is looking for an alternative to acrylic. Love this and will be ordering more!
Relatively quickly came, in work too Well behaves, i will try in addition to attach before/after
Everything came, packed in a bubble bag, and still wrapped in a bubble, did not stay ..
Polygel is excellent, easy to apply is laid perfectly. I will take other colors. Shipping is long enough without tracking.
Super fast to arrive, relatively full item. After'll post when use. THE store is honest, recommend the 100%.
Thank you store sent very quickly, the parcel was 10 days to japan. Packing is good. Nothing leaked. As i try to write, this is my first acrylic
Close to the fact. The crow came in the process near 1 month. The packaging is good