SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
5+
The item is perfectly packed, came in perfect condition. The colors are bright, well transferred to the nail, even if you have to use the plate of other firms. You can talk about kads plates a lot, but the result is one-they are all very interesting, design to do with them is a pleasure and can do it even a beginner.
Thank you very good paint, i order a second time!!
Good
Everything ok. Like description
The package went quickly. The paint is well pigmented, everything turned out from the first time (did stamping for the first time).
The store is super! My "favorite" russian post sent the order back to china, t. K. I did not come for the parcel (the notice was just not)! The order was sent again, but another postal service (sdek), everything was received, the varnish is good, pigmented. Thank you! I recommend!
Ordered 2.07 came 6.08 varnishes bright print clear. one varnish a little protek.
Ideal for taking stempelków on nails. Very tight solid. My view is not suitable for using it as a regular paint because small brush is quite rigid, but kupiłam it think about stemplach, wiec I am fully satisfied.
Ordered 07.07, received 03.08. Everything is very well packed, work perfectly.
The order came relatively quickly, within a month, although the parcel was not tracked in any way. Lucky has reached the whole, which did not spill. Apply well, it is convenient that the estt nozzle in the form of needles and can be drawn on the nails itself. Thank you to the store, i will order more))
The goods were sent by cdek transport company. It is very convenient, as all the way tracked and shipping fast. The varnish is packed in an individual box and package. Everything, nothing flowed out. Lacquer is well pigmented, the consistency of medium density very well prints drawings! Very satisfied! I recommend!
Everything came relatively quickly, a month before the kaluga region. The colors are very bright and beautiful. Packed well. Whole.
Delivery 2 months, via sdek. I had to go pick up myself.
Pts cool) i directly recommend, comfortable, well pigmented, fire)
I am pleasantly zaskoczona because this time lacquer came in original box. Has quite distinctive smell but up so much me this don't mind.
Came quickly, translated also well, but there is but! Disgusting delivery. I had to call myself in the sdek and explain to them that i ordered not at the other end of the city delivery, but at the address. Some agreed that at least in my area will bring and i myself will take. It would be more convenient for me to mail.
My order was made from several colors exactly a month. I came safely and safely, everything in individual boxes, and packed in a single bag... reliably in general! This order is not the first, before that i ordered 4 pieces (classic colors), immediately, was delighted with them, now it came another 6 pcs. Thank the store and recommend this product!!!
Already five times, or even more, i make an order from this store. The road is not close, there are things. If the goods did not receive on time, no problem returned the money. This time i got my temper. Until that time, the varnishes came without boxes, just sealed in the umbilical cord, this time every varnish was in the factory box, and all this in the umbilical cord. The varnishes themselves are of excellent quality, strongly pigmented. On the black substrate, their color does not change, remain the same as in the bottle. Seller recommend, reliable and time-tested. Thank you!!!
I ordered 6 varnishes. What can i say, came quickly, the colors are beautiful, but... Either i am a daltone or in china yellow and red none such as everywhere. Yellow is orange and red is brick. Printed well
Has a pronounced smell, liked the execution of bottles, convenient.
Perfectly translates the drawing. I recommend, i will order more.
Ordered 03.07.2019-delivered 23.07.2019 "sdec" to the nizhny novgorod region. Varnishes for stamping are just perfect. Clearly capture even thin lines and very rich colors. She took white and black.
Thick black color, store thanks for fast shipping, shipping and quality goods
Arrived all in advance. Cool products. Wonderful colors. Thank You store, I recommend this shop.