SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
04.03 did not receive the parcel. The store replied to the messages. I think the parcel was lost in the mail. Money not returned
Good
Item priyshov for city, all yak in the inventory, until reviews for via vikoristannya
Excellent acrigel, quality worthy, fully corresponds to the description and photo. Work easily, quickly polymerized. For a month there were no chips and detachments. The nails are sooo durable. The color is beautiful. Delivery fast, weeks two. Thanks to the store for the excellent work!
I order the second time, the last one really liked, i hope the quality is the same. To omsk for a month.
Delivery is super fast, ukrmail. so far in business did not try, but the filling of all products pleased-jars full! Seller recommend.
The order came from sdek. And earlier written time))
Free shipping less מ-30 days to Israel. just as the picture, thick, recommend to buy.
I bought 20.06 received 28.07 in the work did not stay!
The product is super very obedient is perfect for the upper forms, pre-narashchevan of the missing length of the birch is not the first time)
The goods did not reach me, but most likely our post office is responsible. I will not reduce the stars because the store is sociable and attentive. Always extended the protection period and order quickly sent.
The parcel reached for 1,5 months, a transport company. The first time in all time the parcel was delivered home with courier! The bubble is not big. Quality is good.
Transparent base for sawdust in the place of sawdust acrylic crumb becomes sequins, it is necessary to pay attention to those who like and i do not have the experience of laying without sawdust, and then will use not very pigmented varnish. And so in general not bad.
The order was not received, there was a dispute, the decision: a refund, but almost a month has passed and the refund is still not. I think i can't wait.
All super, came the parcel in time, store recommend
The goods did not serve, the store is sociable, has not tried it yet, the description is the same.
The parcel was about a month. Akrigel is not bad, though i do not compare with this first. It is leveled normally, it is laid well. The color is pleasant, light milk with a light pink.
The parcel came in 35 days to perm region Delivered free of charge by cdek The quality is excellent, i take not the first time
In ukraine for 3 weeks on ukrmail. Packed well, nothing crashed and not shed, declared 30 grams, i think no
I liked polygel very much, i did just on One nail to check, holds perfectly (I spend a lot of time in the water) even without a base, just on the primer applied, distribution well on the nail, dried 3 min in the ice lamp, color under the outline, i will order more, after polygkle my life will not be the same
I ordered polygel for the first time, i'm a beginner nowhere courses did not finish on nail extensions and so on. I made myself nails on the form not on the tips, alas on the tips i was not comfortable for some reason! Polygel is excellent, i really liked working with it, dries in uv perfectly behaves dignified) the color is very beautiful! Photo in attachment The only negative is long delivery, almost 1,5 months went to the orenburg region
Very good product arrived before d time
Delivery just over 1 month. The bottle is a little protek.
It came for 3 weeks not yet tried, in appearance and consistency of norms))
The order did not come after 3 months, i informed the store and he sent it to me again. The seller is very sociable, informed the seller that the material in the tube was not enough he replied that the tube is more than 30g. iseolzovala him in order to strengthen his nails, let's see how long he will be in nosk.