SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery to kiev mega fast 16 days. not tracked. well packed, nothing spilled. took on the sample. not yet used. i will add later. store thanks! I recommend!
Delivery month) all as written)
Bottles full, delivery fast. I recommend!
The goods did not come, the store agreed to return the money, at least as if he sent the goods again!!! I ordered on march 31, and the dispute opened on july 23 when all the deadlines were passed. And after reading the reviews about the store, i realized that the goods will not come, although i managed to return the money.
looks good cant wait t use it. 3 weeks and it was in holland
As described. But delivery took very long time. Packed well.
The cover came. I did not try the case.
Very quickly came the goods in 16 days from the number of the order, in the case did not try
Jars are a little incomplete. It is felt that in one less than the other. Base is liquid. I read that on the contrary too thick, in fact it turned out that on the contrary. And so it's quite normal. We'll check for nobility.
The goods received in the limit lines, The quality of the goods do not know. I'll try, i'll leave an additional review.
Thank you, i will try in business
I am so so happy with the product as well as the delivery...kudos to the store and aliexpress...thank you sooooo much
On the nails holds better than other bases for varnish.
Recommend!!! The store is just a wonderful person, it turned out not a very good situation the seller sent the order and the parcel did not come. After communication with the seller decided that it will send again and the parcel came, thank you very much
The first time the order did not come, waited long, 3 months, opened a dispute, the store refused to close the dispute and promised to send the order again, i believed him, closed the dispute, and now i got my top and base in a month. The seller umnichka did not cheat and did everything quickly, for which thank you very much, with such sellers it's very nice to deal with! About the quality of the top and base will be unsigned later.
All ok. The jar is big. I already had a little one. This is for comparison
Not the first time i order, the excellent top is worn well does not yellow
Very long shipping, but it is more wine mail, all sealed. The base is good, ordered the same but in a smaller packing. Very like it
Received, as in the work i will write later, yesterday only the nails made themselves. Recommend product and store
Base under the top is full and the top is half. I have not tried in work yet
Take a second time. I liked it. Very thick. If the thick layer is applied-it burns.
Arrived for three weeks, for some reason on the bank the inscription in ukrainian)))
Gels thick, one for some reason was opened, but not protek, delivery month, jars full
This time the goods did not come, but the money was returned. It is clear that our favorite post of russia is naughty, but still a little offensive. And so, the base is good, it's excellent, it does not sit down with time on the nails, the consistency that you need, it's convenient to work...
I order already the 2nd time everything was fine for a long time.