SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good base, holds well. Tried it already. thick, but easy to apply. Evens itself quickly. Will buy again.
Delivery to northern kazakhstan, Petropavlovsk 36 days. The description corresponds. I did not communicate with the store. Sent the next day.
The order was satisfied! The gel does not leak, everything is well packed, i have not tried it yet. Delivery to the urals-12 days, it's very fast!!!! I ordered several positions, the store makes gifts, i will order more.
Arrived in two weeks. Haven't tried it out yet. I will give it a second review once I've tested it out.
Ordered 11.05 received 7.06. Almost a month, it's long!. But the first time did not come at all! The store returned the money. The second time it all came to light. Packed well. Jars full, under the cover of the membrane. I have not tried it yet, then i will add a tip. While i can not advise, because i did not try. Ordered immediately base and top.
The top is thicker than the base .. and the top in the jar is much smaller than the base (although the top is spent faster ..
Excellent base, good average consistency. Jars full. Sequins overlap in 2 layers. In the sock more than 3 weeks, there are no detachments. Before rostov came for 3 weeks. Recommend product and store
Delivered quickly and works very well
Bottles ordered 14 ml normal size is not very small. the base is almost maple, but the top is slightly smaller than almost to the shoulders, and nothing spilled. and top and base liquid those who like leveling such bases you should like.
Delivery of goods fast as always.I order this gel is not the first time. Gel is great worn well.Many thanks to the store.
Super fast delivery, 2 weeks. one bottle opened foil, but nothing spilled. Thanks to the store. As will be worn-i will write later.
A good top, i'm not buying it for the first time! Thick, glitters before correction! This time, i got discounts, excellent quality!
The order came well packed! Before the great novgorod it was 1.5 months. Inside there is a protective film and it is very pleased!
The base came quickly, nothing leaked, sealed entrance, packed of course weakly, only one layer of pup. It was expected that there will be more bottle (as will be in work i will add later
Everything came in safety. the bottles are quite malipusenkie. before karagada the parcel was a month. in the case has not yet managed to use.
4 months waiting, the first parcel is missing, the second only came. The vials are packed well, there is a protective membrane, the base is lige than the top, and the filling base is more. I can not say anything yet.
Delivery is fast, packing is good. Very satisfied! And also returned 4-5% from the purchase (7% is a deception), through the cashback system! Here is the link bit. ly/simple112 saving with each purchase. The link can scan with qr code.
The mower arrived in ukraine all over 15 days packed so myself but arrived intact and safe on the ukrainian track is not tracked
The goods went less than a month! All jars are whole. Try, отпишусь. Thanks to the store.
Jars came quickly in a month. liquid for me very much. The same is that the base that the top is liquid. in the work did not try. Poured not to full. comparison with my bank a little uji. i'll try to add a review. But it seems to me for leveling will not work.
Super!!! Shipping 17 days!!! It came ukrmail. Packed perfectly! I take the 2nd time. The first time was a seal under the lid, this time was not Moderately liquid aligns well and quickly! Jars are small but the weight matches! In the photo for an example with the size of gdcoco. In below in sock 3,5 weeks. Blue did not judge yourself strictly☺Beige mom
Delivery is very long two months. All packed well not the first time order from this store. One jar of mine, and the other one came today.
The base came in a month, the jar is very small, the base is liquid
Package to kharkov came very quickly! Exactly 2 weeks The store is well recommended. In the ukrainian language, write what is done in the usa. shelf life of 12 months there is a mention of cody Nalito about the lid
Wu a-la has passed 3 months and the delivery was carried out!! But of course not what i was waiting for