SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The first jar ordered earlier, others came now. Delivery 1 month. If something will be different, i'll add a tip.
I'll start with the fact that the store is just super. So it turned out that my goods did not reach, so the seller got in touch and corrected again. After that, he arrived in 26 days. I ordered bottles of 30 ml, filled with me more than on the shoulders. But the quality itself pleased, applied perfectly, itself aligns both the top and the base. Top gives a beautiful gloss. Let's see how it will be worn. This product and seller, definitely advise.
Good base and top. Base is thick, you can make alignment. Detailed review of https://ru.itao.com/u/221831121#post-10015565384989
Belarus has reached in a month. They came in. Jars are very small, navryadle there 14 mg. When communicating with the producer promised to make a discount at the next purchase
Ordered 20.01 received at the post office 18.02. Not tracked. Came in a yellow bag with pimples where in another layer of pimple film lay two bottles. The smell does not strain both the base and the top. Jars full, consistency thick. The base was with a sticky layer, but it lay easy. Very pleased with the top of me dry very quickly under my low-power lamp. Very satisfied with the purchase. Under the test was grout, sorry not mirror. But i was satisfied, despite my promotions)))
The top is quite thick does not fit, it's a big plus. Before that i took the base here, i also liked it very much. I do it leveling, and the first layer of non-rubber base from runail. Holds a month and when removed there are no detachments. About the nose of the top i can not say anything yet, i will add later, but in the application it is very pleasant, the jar is filled on the shoulders. Everything is fine yet.
The goods are very good. I take not the first time. Everyone is satisfied with the packaging and delivery and quality of the goods. I recommend the product and the store. My robots with this product.
Good base and top. Hold long. But the top is yellow. I take not the first race. The top is a little pierced. This is the first race. Delivery took 2 weeks. To novosibirsk
The base looks good, thick, almost self-leveling))) solid, with polymerization. Laid with oooochen sawed nail-broke off (on the sawed will not go, you need, apparently more elastic base, on the rest of the pah-pah, while holding for 5 days, i still like it!
Awesome super fast delivery!!! Very satisfied with the acquisition and take a second time, liked the quality and density!!! I advise the store and the goods!!!
The order was a little less than 2 months. Packed in a puffy, plus on each jar sealed packing, resulting in nothing spilled. I did not try it in my work.
Ordered 23.11.19 and received 12.02.19. Already opened the dispute, had to close. Packed well, nothing spilled. Filling is normal. Quality will try.
In ukraine received 20 days after the order, came to ukrposta. The jar is small, but filled almost to the edge, well-packed nothing spilled, the base is thick, in the case has not yet tried. I can recommend the rrhodovan, i do not know the base yet...
I ordered a top in the volume of 30 ml., the jar is full, the top itself is thick, without a sharp smell, it does not spread and it aligns itself. In the case, i have not tried it yet, as i will try to add a tip.
Went well for a very long time. I ordered 11.11 and received 07.02. Opened a dispute, but the store asked him to close and wait a little more. Two weeks waited and the package was mine. I haven't tried it yet. Tube for comparison with a keychain.
Ordered 12.12 for 132 rubles., received 07.02. The track was not tracked, brought to the mailbox. I have not tried it yet, i waited a long time, yesterday i made a coating at the master, so i will not test it soon. The bottle does not look at 14 ml, for comparison photos with 10 and 11 ml bottles. Yesterday i ordered the top here, the reviews are good, and the price fell.
15 days on the way to mo. The track was not tracked, but everything came and very quickly. In the case i did not try, after i add. Smiled the inscription from behind :)
Mega fast wysylka gives nawt 6 stars and the same towarbsuper well packed nothing sie NKE wylalo. Recommend this sprzedawce
The order went more than 2 months. Packed well. I take it not for the first time.
Base and top perfectly lie down. And base and top self-leveling. Sticky layer top has no. I'm delighted. I recommend
The base is self-leveled, for leveling and strengthening the very thing! the top is also super glitters let's see how to wear, later complement
The goods go to the tula region for a month and a half. Track tracks so xiak. Nafig i ordered them without brushes xs. But the goods are good
The base is good. It was certainly a long time, but the store extended the protection and i waited for it. Declared 14 ml, weight without cover 18 gr. The jar is full. Does not bake, not liquid and not very thick. Recommend seller and product
Very long shipping, almost 3 months, base is good