SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I ordered the base, now the top, very satisfied, i will take it only now
The parcel came for 21 days. In principle, it's normal. Only a very thick top, similar to the consistency of the rubber base in general. And so keeps normal. I do not regret that i ordered, if i do with the base of this company, then the strengthening can not be used. Boldly order.
I ordered the base and the top are the same, i compared the composition and it is the same. Is that weird or not? We haven't tried it yet. Later ladies feedback on the look is good
Delivery about two months to perm. As in the picture, plastic bottle, sealed, there is no shelf life. In the case i did not try, but i already ordered the top from this store, he was ok, i liked it, so i ordered the base)
In the case did not stay but i like it, the reviews are good. The supplier answered all my questions. i advise
It was a long time, in the case until i tried
Everything is fine, the goods are qualitatively packed. Thank you very much to the store separately. I recommend
On the road 3.5 weeks. The track was not tracked. I order the second time. The first time i took 15 ml. Now took 30 ml. The bottle is filled almost on the neck! The base is very good! It is very convenient to make alignment of the nail plate! A little fat top. This base is very elastic and suitable for thin weakened nails. Specially tested all its bases-dried in a lamp on polyethylene. Result: born pretty breaks, cd coco also breaks, sugar also breaks, rosalİnd is very hard! Maybe someone will need this information. Well, i'm very happy with this base! Thank you very much! My best recommendations to the store and the goods.
Bottles full. The base is slightly pressed and the top is thicker. Froze on the cellophane for 60 minutes. With a sock let's see how he behaves. Shol won't be long. Seller recommend.
This top i order constantly for a year. Delivery takes a month petropavlovsk kz. Track tracking. Top without sticky layer. Polymerized for 60 seconds in the ice lamp. Comfortable consistency, perfectly aligns. I'm happy with everyone. Definitely recommend. Instagram nails_elena888
I liked the base. Aligns the nail plate, it is necessary to put a drop on the nail, rub the entire plate and turn your hands palms up to the base formed on the nail. While it lasts 10 days and you can not see any detachments. The only thing, i did not like that there is no brush. Register on the https link: // megabonus # com/? u = 28716 (after megabonus instead of # put a point), and get the largest percentage among all the cashbags. Before each purchase, go to megabonus, and then make a purchase.
The parcel came for a month almost, a little less. packed in a bag with a gun, everything is sealed, nothing leaked, looks impressive to look at the base, and sent instead of 14 ml 30 ml, i do not know a mistake this or especially, but the store umnichka, i recommend the store and the goods to everyone! the base is liquid, the filling is good, on the shoulders. try дополню tip
Thank you for the fast delivery. The jar is the full composition of the weight until i tried it in the case.
Haven't had a chance to use it. Very well sealed. In fact I had a really hard time getting the protective seal off lol but that's good for shipping safety. Ordered 3/28, arrived 4/13. Bottle appears to be about 2/3 full. I'll update after use. Many thanks to the store!
The base came in 4 weeks. On the floor almost full 30 ml probably there. In comparison with kodi 22 ml. I did not stay in the case. I'll try to write later.
Delivery is 1,5 months. Packed medium. Different orders ordered base and top, the store sent in one package both, for this thanks. The top ran a little, despite the fact that there is a protective membrane, not much ran out, i will not see whether it affected the quality, if not, then i will not open the dispute.
Thank you for your service and a very good refund I sow very happy to you very good serve you again thank you ..
Excellent base, it is convenient to make alignment. I usually wear any coatings no more than two weeks, because i'm bored. Worn well, without chips
Delivery month to belgorod, ordered before that in a smaller volume, very pleased. Everything's fine.
It's okay. In fact, i have not tried it yet, 14 ml is a microscopic probe. After working with it i will add. Nothing leaked, it came quickly. Shop advise.
The parcel was 33 days, since the assignment of the track number. One jar with top was opened and leaked, the whole packing bag from the inside was wet and sticky. Why opened? Or maybe there is already nalito not what should be a? It's a pity the jars are not cheap, but here it is. The second jar with the base is whole and closed. I haven't tried the case yet.
The goods came for 19 days, very quickly))) the jar is full tempered with a fake and twisted with a cork, nothing broke. I did not try it in my work. Consistency is liquid.
The packaging of the doll, all whole, nothing broke and did not spill. I took a small volume-i liked it, now i took 30 ml. Wear good and base and top.
Shipping month, track not tracked. Leaked base, opened a dispute to refund half the value, the store accepted the dispute and returned the money. Now the quality: a little thick, well aligns the nail plate. Let's see how it shows itself in the sock. I recommend to buy the product. Thank you seller!
Gels in appearance are excellent, i have not tried in work yet. Got it all fast enough, the store sociable. A little drifted one jar, although it was closed with foil, but not scary, just stained, the number of contents did not affect