SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Came quickly goods satisfied
The color is beautiful, but showed itself on the third layer. Walked more than a month
Base normal top thicker came on time everything is perfectly packed thanks to the store
The parcel went to krasnodar for almost 2 months. The track was not tracked. Colors match the store 's picture. Occupancy is good. I haven't tried the case yet. There was no need to communicate with the seller. I advise the goods and the seller
Did not open yet varnish, the color came right, came to whom faster than i thought, promised in september, and came in early august)
Bright saturated color, in two layers well covers.
Lucky's good. Bottles full, colors correspond to the store's photo. I recommend.
Delivery month, packing is excellent. The order came in perfect condition. Quality is good, i recommend!
The goods did not come, but the money was returned due to ali's intervention
Pigmentation is good, but 23 brighter on the tone than in the photo, and 31 with a drop of lilac) the colors are pleasant) the goods are happy) the store thanks
Leveled good, rich colors
The colors are exactly the same as in the photo, everything is fine. In the photo in order: 39c, 30c, 40c
Delivery month, brought the courier. All carefully packed. The filling of bottles is good. In the case has not tried. thank you to the store.
Shipping to Poland 2 months. Top reached entirely without damage. Order not first time, so I know this product. Very it like, because there is a rare, not roll off, give you super flash and durability.
Came very quickly, did not even expect. The store is very polite and goes to contact. The order is satisfied. Packed well, nothing spilled. I ordered 30 pieces, everything corresponds. I recommend, i will order more!!!
Everything came in good packaging, fast delivery. Everything corresponds to the description. Base liquid, top thick. I'll try. Thank you very much
Lucky came for a month since the order. Delivery by courier, which is very amazing. The base in the bottle is not very much. Probably i was so unlucky, because the top and colored varnishes are full.
It went very long, the color is beautiful, but the brush looks a little darker than in the photo, after use i will add a review
Top thick. White lacquer does not yellow
The goods came quickly, which is very pleasing) the track was not working, but in the application russian post i automatically added an order with another track. Everything came whole, nothing leaked. Glaki really liked! jars full. As in the sock i do not know yet, but those tips lie just gorgeous! Perfectly overlap in one layer! i did not expect this, it is very happy! stamping paints are also good, also full, well pigmented, only with white something strange, barely wiped it from the plate. Vtirka cool, in a jar enough. Fiberglass in the case has not yet tried.
Highly recommend-beautifully shining and easily with it pracuję. Not lose luster, not odpryskuje with lacquer surface.
Amazing fast delivery! To poland (gdansk) came in 17 days. Everything was hermetically packed. All colors of varnishes correspond to the pictures of the site. Especially like 78c, it is deeper than in the picture. The base and top have not yet used, i'm waiting for the lamp) as will come, i will add a comment. Thanks to the store for such promptness! Although, the status is that the goods are only ready to ship))
Very good product! Very fast shipping! Very good store!
Came well packed, nothing spilled. Until i checked, the texture of medium viscosity. Waited about two months
Excellent, the color is the same, but in the photo it is a little more purple. In life closer to the photo of the store.