SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Base with top i order not for the first time. the consistency is liquid, but this is also necessary, like. this time the filling is worse-by 2/3. the stamp takes the drawings where the silicone does not work. all lines are clear. i liked it.
The goods came in less than a month, the courier delivered straight home) good goods, i advise
I ordered the base + top and lacquer 29 red. Quality is good, the color of the varnish is what you need, packed perfectly, delivery to omsk a month and a half.
The goods arrived to chelyabinsk for 2 months, packed perfectly.
The goods went sooo long .... as a result, one bottle almost all flowed .... It is a pity, the most bombay color of all that ordered
Great lacquer, self-leveled, color between blue and blue with fine shimmer, recommend product and store, one of the best on ali!!
Like a good varnish, only small. The color is beautiful, dense, enough 1-2 layers. Well aligns, and wakes up without problems. It is a pity that i have not tried on my nails yet
Cool packed. Recommend
Delivery to israel-about a month. The product has not yet been used, then i will add a review. I ordered it on recommendation, i hope i like it. Thank you very much to the store.
Lucky good, but delivery 2 months. even the protection is over! the store is sociable.
very well packaged, wife is satisfied, and this is the most important thing.
I order a second time. Quality is good. I ordered on march 2 and received on march 22.
Lucky walked a little less than a month, were well packed. Colors match. Smeared with a vanishingly thin layer.
Quickly enough came, has not yet tried
Good product, i love these pigmented colors. I 've tried them before and i like them a lot. Thank you very much store.
Good packaging, nice glas bottle. The color 22C is a bright nude. Not neon, as others described. It doesn't leave see through spots. It's a good summer color. Second photo is next to "normal" nude tones of other brands.
The color fully corresponds to the order, the parcel went a little more than a month.
I like this color. I'm not tried yet.
The parcel came quickly. Packed well, nothing spilled. The shade is very beautiful. (24c). on the palette two layers.
Come, well packed. Color saturated. Satisfied))
Gel varnish is packed in foamed polyethylene and puffy bag. In appearance quality, the color responds to the description. We will test, if i do not forget-i will write as it falls.
Beautiful varnish. The color expected a more saturated, but also so pretty. Apply without problems. In the photo there are 2 layers.
The photo does not convey a shade, green-gray. Thick, thick
Not exactly the color i was waiting for. I thought it would be beige, but it turned out to be pink, not very beautiful, even neon i would say. Rinse in 3 layers, but this is the problem of all light varnishes. maybe not my color