SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great top, beautiful looks and blyszczy will not rub off Sie. Recommend
From 7.04.19 came the parcel to omsk 14.05.19 lacquer packed well not what did not leak
Recommend store, all carefully packed, consistent with the description, Order to En 01.04 and delivered 06.05. Yours
The first photo is one layer, the second is two. Bottles of glass, nothing spilled, packaging is good. Colors lie very well, khaki so generally ideally lay in one layer! Delivery to belarus about a month. Parcel tracked
The parcel reached in 40 days, has not yet tried
The order came in a month. Track number was tracked partially. Later i will add a review of the product.
I have I any time in turn and still recommend as always beautiful holds 3 wks
Perfect, arrived in just a week and a half to Germany. The colours correspond quite well. Still have to try them but they swatched beautifully, 2 coats are enough for full opacity. Thank you store I will buy more!
A good varnish for such money
The parcel received very quickly for a whole month before the specified period, the parcel was delivered directly home, personally in hand. gel varnishes are very good, i buy not the first time, the colors match, the consistency is excellent. thank you very much to the store! 5 +++
The color is different, different from the store's photo
Very nice color 44 _ Pearl roses. I am very satisfied with your purchase. Great to distributes and beautifully glitters. Order next!!!
Well packed, delivery of the month.
Great packaging. That didn't stop the bottle from flowing.
Delivery 1.5 months, all whole. Packed in a puffy. Base liquid, top thick.
Lacquer is good, thick, the color is just unmatched, so in the picture, in the work has not yet tried
Delivery month to rostov-on-don. I ordered several colors of varnish, base and top. The first time i did a manicure with gel varnish. I liked everything very much! I hope it lasts a long time. The base looks like a sticky layer after drying, each layer dried for a minute. Only three layers of varnish. Dryer too with ali.
Very good product and good finish. It's not too viscous and dry too fast. It came very well packed and fast.
Ordered on march 8, received on april 24 in samara. Packed all qualitatively, bottles whole, nothing spilled. I take for the first time these base with top. I overtook a bunch of bases and tops, but i did not find anything better than these. The base is not liquid, medium density, it has an excellent sock, 4 + weeks. Top has excellent gloss even after 2 weeks, it is perfect consistency, the nail becomes super smooth and shiny. On white gel varnish this top does not darken! Compared to rosalind, there he became brown... By the way, i faced such a problem with rosalind, for example, as a small swapping of the top if not to remove the sticky layer from the gel of varnish, it produced me... Kads has no such problem, no matter whether the sticky layer was removed or not, it is applied perfectly and becomes like a liquid glass. In general, i entered the kads, and i will not apply to order them. Thanks to the store for the quality packing)
Delivery about a month. It came well packed. I haven't been in the case yet. Thank you store)
Track number was not traced, the parcel was 38 days to belarus (jodino), otherwise everything is fine, good quality, as in the photo, packed well, nothing damaged, even packing
Shipping is very long! But it's worth it. In the photo 54 l color chic, indoors dark brown, on the street dark brown. Manicure for 2 days, passed a test of hot water, niodin chips and bloating. The quality is excellent. Thanks to the store for the quality goods.
All OK. Well protected. Shipment pretty long almost 2 months.
Corresponds to the picture. It's been a long time. Well packed. I haven't tried the case yet. Tube is too small
I use only this base and top, i like everything, i order here not for the first time. Advise) packed very securely, delivery fast