SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Blue-32 (i thought it would be grayish, but no), pink-23, burgundy-39 (although presented as brown-purple), white with sparkles-42. Walked for a very long time.
Gavau greitai, konsistencija Gera, tepasi Labai outlet, man patiko, spalva atitinka
Delivered very quickly, ordered 12 received on june 27 in almaty straight home. Packed was excellent. Colors are super. Base is liquid. In fact, i have not tried it yet, i will add it later
Delivery is almost a month. I thought it would be more but you will see in the photo. Rough. And so i'm happy. 5-star has set ☆☆☆☆☆
Lacquer well protected. Not używałam yet so can not wypowiedzieć whether is good. Texture is similar to the masthead of Semilaca.
The parcel reached 19 gay to the krasnodar territory. Varnishes are packed well, color as in the photo, cool. Bottles are small, filling is good. Nothing's been damaged. Thank you store
Top thick, gloss good... But holds for about a week.
Shipping around month.Not try yet. But color very nice. Thanks store.
Very beautiful colors and they can be combined. Satisfied with varnishes and top for 100 points. The base did not try, but i think not worse.
The order was 2 months. And came on the last day of protection. I ordered the color 038 and was satisfied. The shade liked, corresponds to the claimed. The varnish is good consistency, it falls well, it does not rinse, it is leveled and it does not spread. I will order other shades.
Oooochen beautiful lacquer, in ukraine was a little more than a month.
Perfect
Ordered on may 7, the parcel was tracked only in china and came on june 5. Until i used it, then i will add
For a month in minsk, on 1 photo a thin first layer, on the second photo-the second. One layer can do if you make it thick)) excellent quality, bravo
Ordered 7.05, came 31.05. Nothing broke and did not spread. Very satisfied with the saturated pigment. One of the favorite brands. I recommend the store and the company.
Red sequins, with a red substrate look brighter. Number 57l
Ok. Stained red base. It is better to use in conjunction with a dense color.
It came in a month. Apply well, in the photo i have in two layers, slightly enlightened, not very well bend, how it will be worn on natural nails i do not know.
Good and quality varnishes. I only take them now. Thank you.
Colors are much brighter than stated, it is not very. It came quickly, everything is in order with delivery. In 2 layers the perfect coating, on the toe i will write a little later
Lacquer tone almost corresponds to the photo (color blue clay) delivery of 2,5 months, packing polypropylene tube on the bottle and postal package with a pup, not spilled, filling-half bottle, glass bottle. Extended protection on request
Very good products even others that I ordered. I tested them for a first time it's not bad. I recommended another. the store packed the products well. here's a picture.
Very beautiful Colors!❤
very fast shipping. have not tried the product, but everything looks really good.
Delivery is fast, the color corresponds to the specified. The quality has not yet checked