SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Absolutely love it! The best stamp polish I have ever used!
Lacquer for stamping is not pure brown, but with a burgundy tint. And so in work, good. Dries in the air, but i have time to move.
Order 25 April received in Lombardy the 15 May. Satisfied product and store. Attenziome: NN are glazes semipermanenti.
Ordered 23.04 came 14.05. In the ivanovo region. the whole came.
Very good polishes in very many colors
Delivery to ukraine about 1 month, very good paint, but it is necessary to work quickly, also took a frame stamp and a frame plate-everything in the kit worked with a bang! Also pleased that the paint has a brush and has a needle (like a capillary pen) and it can draw thin patterns
I really liked stamping with this varnish
Very well translated. I ordered two, put four. My first experience. The product is super!
I ordered on march 29 received on april 27. The order is satisfied. The paints are excellent very pigmented, smell just like ordinary varnish and are washed off with ordinary liquid for removing varnish. There was no need to communicate with the store. I will order more.
It took a while, but it was worth it. They are just like in the photo and serve perfectly to seal. You can use the metal tip to make drawings or brush to paint directly.
The goods received after 25 days, packed on conscience the goods corresponds to the description of 5 stars!
Looks good. I haven't tried it yet. Not completely full but good quality
Delivery about a month. It came well packed. I haven't been in the case yet. Thank you store)
Delivery to kazakhstan 3 weeks. Good varnish, the drawing is well tolerated. The color is beautiful, bright.
Excellent varnishes. For the first time i make stamping, but everything turned out!))) i recommend. Delivery month.
Goods consistent with the description. Plus it is that has Tip paint wzorków. Yet its not próbowałam, but looks przydatną. Recommend.
For stamping perfectly prints everything
Labai geras lakas. Stipriai pigmentuotas, buteliukas plastikinis, minkštas, paspaudus galima piešti su metaliniu vamzdeliu.Registruota. Atvyko per 3 savaites. Rekomenduoju prekę ir pardavėją.
The store sent the order somewhere in a week. The order itself was 2 months old. Everything looks great!
This time the delivery is very pleased, ordered on march 15, received on april 2! (and from january 30 still waiting...) Everything came a whole-unharmed, in one package with "dolls". When i try in the case, i will add, but judging by other reviews everything should be just wonderful). Thanks to the store for the fast shipment and (i do not know who) for the fast delivery)). I recommend!
On march 14 paid, received on april 1, moscow time. Came under another track number, not under the one the store gave in a bag inside with a puffy. All whole, varnishes full, good consistency, the color is dense, the brush is thinner than in conventional varnishes, as a trial i will add a tip
The difference between b *** p ***** and i do not see it. Fix let will be 5 for fast delivery.
It's come very fast, it looks nice. see if it works.
Lacquer is very good. He reached khvbarovsk for 26 days. Lucky put it flat. From the plate for stepping are removed well, without gaps. Thank you for the goods.
Delivery to mo this time is very long 11yan-march 15. Price at the time of purchase 90,45 ₽. Color 28. Unlike other colors bought in this store, the vial is equipped with a needle for cleaning the capillary tube. But the bubble does not close tightly, the marriage of the lid (minus the star). Color saturated, not smeared, transferred clearly.