SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Before the moscow region the goods went 24 days, delivery by the transport company to the house. I ordered 13 colors and 4 stamping plates. I did not stay in the case, i'll post a photo later. Color 30
I bought this for a couple of months and it was a great purchase. great. (Do not pay attention to the varnish that exceeds in the photo I put it on my nail to try quick done)
works so well. very clear prints. will be buying more!
Good store, sent on time. It's okay. Davolna order
The parcel arrived in 3,5 weeks, the track was tracked. The first time i tried stamping, everything turned out, the colors are happy. Externally, the lid of the brown color is different, and it drip inside and the spout is thin broken a little. The rest are all in perfect condition
closer to green than blue, but still nice
Lacquer received, thanks to the store! Everything came whole and nothing leaked, the color is beautiful and good pigmentation. Only dries faster than other varnishes for stamping. Delivery was just over a month and the track number was not tracked.
All OK, shipping fast, paint tight napigmentowany
Delivery fast in 22 days. I order not the first time. They came in a bag in a puffy, all whole, not a single defective bottle. now i have a complete collection. Varnishes very satisfied. Well pigmented, work with them comfortably, not quickly drying (except black). Smell like ordinary varnishes. Bottles are plastic, all full. The brush is comfortable, moderately long. The color corresponds to the claimed. Thanks to the store for the fast delivery and quality goods.
Very long shipping. just tinplate. more order from this store will not. born pretty super and this is not mine. and this format. i'm not comfortable
1,5 months to moscow. not tracked. Everything is intact, corresponds to the description.
The paints are wonderful! bright, print even small lines. I'm happy, sorry that the first order with classic colors did not come to me.
The order came quickly-3 weeks. Very satisfied with all the goods from this store. And varnishes and plates for stamping. One varnish of the duct was badly twisted and flowed. Asked the store to refund the cost of one varnish.
As always, these paints are the best for stamping. I ordered a lot. and i will.
Ordered 28.12. Received 15.02. All according to the description.
Beautiful varnishes but in business has not yet tried then i will add a tip, the jar full to the neck
The jar is small, but full. Pigmented well.
Delivery month to tambov. Track is not tracked. While everything suits, but ordered 2 varnishes. One tightly closed, the second does not have a needle to clean the rod and in the cover of the hole... Maybe that's right. Lucky everyone draws. Colors really liked.
The parcel came for a month the track was not tracked. The varnish itself is good imprints and silicone stamp and rubber even thin lines take a needle personally it is not convenient for me to draw and so pigmented good varnish for stamping)
Good evening. The goods came a month before moscow. Packed all well, transport bag and package with puffy. The quality is good, the colors match, the bubble is plastic, the brush is elongated but not very thin, the filling is almost to the neck. Seller recommend.
The parcel came in 3 weeks. Paint is good. Bright. Pigmented. Prints perfectly
The bottle came leaking .... Opened a dispute, asked to return the money. The store immediately closed in my favor) i'm waiting for money back.
Good varnish. dries quickly. the pattern is clear. convenient. thanks to the store.