SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
All right, inside he wears a zipper for the coins he wears a skirt
It took a long time, 1,5 months, the product corresponds to the description. Only the purse is too small.
It came fast and all right. Looks very good quality Quality price of 10
Normal, but i thought it would be more.
The product is nice, the store is very cordial and attentive. It took a little longer than expected, but it came. I recommend shop and seller.
It’s come soon , good quality . Thank you very much .
It has arrived days after the expected date, looks good quality, very cool and very nice color, recommended.!
quality nice for the price. didnt find any defects yet. the percel came in good condition too thanks store.
Very nice wallet. Very good quality and fast delivery.
The second bought purse from this store, reached 17 days to kiev! Thank You
I don’t get it until now,i want to know what happen?
The goods came to estonia in 24 days. The purse is funny, but if you have a lot of trifles, then the cards bend with an arc.
Eurode jaoks liiga-007 Väike, Aga muidu korralik toode
The first impressions were good, but then i began to put in a purse cards and money. Comfortably climbs three cards, a dozen bills and heels of iron coins, all that is further, makes the purse a thick uncomfortable thing. Pockets under the cards are small, only 2 cards are easily inserted (each in a separate pocket), then you need to exert effort. Quality, by the way, is good, except for partitions between the compartments-rustle like a cellophane bag.
Everything came, the store is sociable. Seller advise
Nice. Soft.
All class. The wallet matches. Thank you to the store, i recommend.
Thank you so much to store
Excellent product. Super Recommend.
It's to give away for a birthday, i hope you like it
A cool wallet, it came early, today it came to the post office for another parcel and received it, i recommend a wallet and a store.
The product fully corresponds to the description, i recommend the store.
Shipping was late but got the product now and good one like described.
The purse is good, looks decent, although cheap material. Under the ukrainian bills are too small, but tolerable. Under dollars just right. No smell, came quickly. You can take it.
Really liked, all as i wanted, the wallet corresponds to the photo