SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery is fast, 30 days. packing is whole. the wallet is normal, there is for small things. it is a pity that not the skin. for such money, it is worth it. thanks to the store.
Excellent кошелёкв RB доехал бысро packed well, all seams are straight and neat. checked, all excellent уместилось that was in the old purse. Seller and goods recommend!
Tracking is terrible. And so everything came. Packed well.
Price quality all perfectly i liked. Delivery a little more than a month to siberia. packed perfectly all matches. I recommend.
A good wallet for an adequate price. Delivery to st. petersburg for 3 weeks.
The product safely in good condition well packed in a bubble bag. I didn't communicate with the store but I am giving 5 stars as the product is better. Worth for money. Recommended.
It was to be a little larger but the material is good and the store was fast
First impression looks very good quality, good finish and color is fine, now to test it daily, i recommend the store widely
The order was almost a month! I really liked the quality! i advise the store!
Excellent product for its price category. Under belarusian money is great. Soft, small and comfortable. Stitched qualitatively, the lines are all even. Completely satisfied. Five stars, i recommend to buy. Track all the way. Delivery took a month.
Wallet is not leather, nice leatherette. There are three compartments for notes, one of them is locked and a pocket for small items on rivets. Since the compartments are not deep in the unfolded form, the tops of the bills are visible, they are not visible in the folded form. In the transparent pocket of the cp will not fit. The order came for 2 weeks. For wallet for 250₽ ideal
The product came quickly, the product is satisfied, the store recommend
Come in great condition, like in the picture. It could be a little bigger
Excellent quality! The goods are 5 plus! I advise you.
Walked for a long time, but the goods are good. The wallet itself is small, but comfortable. There are two departments for bills and another with a lock. plus a department for small things. Thank you.
Item corresponds with picture. The item is beautiful, I like it. I recommend store. Shipping was very fast too. Good good!
Excellent, matches the description
Thank you good quality odorless convenient recommend
Super attentive store and product fits the description
Very very quickly come perfect Thank
A good product for such money marriage has not found yet, let's see how much will last!
Corresponds to the description, it came to novokuznetsk surprisingly quickly, in 15 days. I did not communicate with the store. Cuts under the cards straight back to back, barely climbed, and so it seems normal everything.
Good size and looks good thanks store
Everything is fine, fully corresponds to the description. Thank you!
Nagyon szuper jó AZ anyaga