SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It's a small but pretty wallet. I'm satisfied with the product. What surprised me most was that i arrived in less than 1 month in el salvador. thanks to the supplier.
work on your delivery time...the product is perfect.
Came in 20 days. Small in appearance. Leatherette. For such money is normal. Russia was not tracked.
The product is satisfied, small, as desired, soft, comfortable))
Arrived in two weeks! Thank you very much to the store. Excellent product recommends
It's very good for your price, but i'm not throwing out celebration rockets. You can tell it's not leather at least 5 kilometers away. A little stiff and size rather small. It has a nice detail: an inner zipper for banknotes that you can hardly see. You can view several notes and hidden others more. Very attentive and courteous store. Thank you very much.
Wallet came but shol for almost a month and a half, well, there's nothing to thank you.
It came very fast and it's perfect
I order the second time-the first survived 3 years, excellent quality, delivery to the samara region month
The product is excellent. All as stated. Thank you to the store. I recommend!
Only has space for 3 cards wich is too bad. Product itself is fine
Long went. The purse is really small, it's plus and minus. a lot of things do not stick.
Quality leather, smooth lines. Satisfied with the purse, i recommend others.
It's identical to the image, matches the description. Very pretty, very excited my husband. I'll ask for more again. I highly recommend the store.
Normal wallet for your money. Ukrainian banknotes are normal. Wallet from substitutes but not smelly. I think it will last from 6 to 8 months. Delivery to the kiev region for 2 weeks.
Came for a month in omsk russian federation. No smell. There are no creases. Lightning works. Packed well. Compact and convenient. In the pocket of jeans is not felt. I recommend.
Wallet is normal for such money can be bought every two three, months and change so take
Everything corresponds to the description, the store is a good advise)
Everything is fine, it came to kursk quickly, the quality corresponds to the cost. The seams are good, the appearance is excellent, the store thanks :)
Very nice and stylish wallet
superrr
Super! Looks great. Came quickly. The description corresponds. Packed well. Thank you very much to the store. I recommend.
Thank you all right, the goods came quickly.
The purse is almost like in the photo (on top is sewn with threads of a different color) the zipper works well, the threads do not stick out. Delivery is fast, the goods are tracked.
I ordered 7.06. I received 27.07, the purse is odorless, the seams are even but too small, too narrow, so i will order another. In general, of course you can use, but not very convenient