SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Cute dress, beautifully lies The only problem is shipping, pretty long standby time
the dress is awesome, its better than i wished it would be, the store responds fast;)
Amazing, a little bit too long for me but great quality!!!!
Actually the dress is beautiful, identical to the photo, very good quality, the cost is certainly fair and good or, they arrived in a very good packed state in a proper way. And very pleased with the attention the store gave us. I 'd buy it again a thousand times.
The dress it's just amazing!!!! I like it sooo much!!! Looks the same like the pictures, good material, thick and nice!!!! For me it's just a little bit bigger, but I will fix it! When you want to order try to put a smaller size cause behind it has something like corset so you can adjust for you as you want! I pay extra 10euros for fast shipping, and in 5 days was home!!! I kindly recommend the store!! For sure I will order more!!
Quality really good! It's about size stamp would need only short-circuit drop. Dress stunning more beautiful במציאות from store answered to messages ועזר pick size and shipping
This dress is so beautiful, delivery is fast, dress arrived in 2 weeks
Perfect!! Delivery to Holland 4 days plus the processing time with extra paid option for TNT. I really love dress but of course is too long (I am 160 cm) and straps from the dress also has to be shorter. I love this dress.
Cudowna dress, ordered 4 November, to Poland came on 22 November by courier. Material is comfortable to hold, not the artificial. Highly recommend
Dress is cudowna perfect prom recommend to everyone
The dress is beautiful and the store is charming! Amazing and spectacular very very happy
SUPER!!!! Cute dress! Beautifully Sewn. Recommend to everyone!!
Beautiful dress ever!!! The store is soo friendly.. I will buy more from him.. Thank you soo much
The dress is perfekt. I took size 2 for 84-63-90 and it fits good, size 4 would have been too big. It is also very long. It took them pretty long to ship the dress, it arrived 3 days after the due. I had no problems with customs in Germany.
The dress is AMAZING! EXACTLY like the picture, the fabric is solid, the dress is sewn perfectly. I LOVE IT! totally recommend it ❤️
Size 16 in
I love it, it's totally like the picture
I loved the dress, as described in the photo I recommend the store
I'm very happy with my dress. Best, store I recommend, came super fast, thank you very much
Chic dress! Glitter beads and sequins leads to delight! Sent the dress very quickly in just a couple of months. The color is powdery very beautiful! Looks like a model in the photo from the store! The seller umnichka was always in touch, answered all questions.
the best store by far
It's a beautiful dress, the quality is good, although the only one but the back tape is Tull's.
I totally add my expectations beautiful dress Super details that the photo doesn't do you justice
Very nice dress, I took size 8 and it looked great on me, the dress is a little long still with slippers but I'll send to fix it to adjust that detail, everything else excellent.
Dress sensational, consistent with the description and zdjeciami. Zamowilam I for wlasne poprawiny, only what you need when her zrobic it wyprasowac. Fast delivery, zamowiona zostala 5.10 a dotarla 31.10. Recommend this sprzedawce!