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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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very nice, size accurate, good material, I recommend
Very pretty!!!
Excellent store
Not elastic but very nice for the quality price is worth it
The dress is very beautiful, light, pleasant to the body. For the summer is perfect. Looks like in the photo.
The dress is like the picture, it's nice. If anything i have against it is that it is short and in drawing printing there were some points left in white. I still recommend the store
I love my dress, it's the exact size because i ordered the biggest why i imagined it was coming down, the fabric is super soft and although it is a transparent thing if you wear a long t-shirt down it has no problem, i want others
The goods came quickly. Packed well. Quality is good. Seller recommend.
360 rubles! Not even discussed, yes! I recommend! The print is clear, the seams and stitches are even! Synthetics of course, but it looks cute!
I ordered 19.07 and received 05.08. Dress as in the picture, though it looks like a nightgown on me. 95% polyester, 5% spandex. The fabric is thin, a little shines through. To the body is pleasant. At my height of 157 cm above the knees about 8 cm. Size s fits well at 44-46. Not tight, free. Seller recommend.
Delivery 17 days to kharkiv, ukraine. There are no questions in size. On the last photo dress with processing
Beautiful! Thank for the fast delivery and the item is as described.
The parcel arrived in 10 days! To the altai territory. Great dress. Synthetics thin, but very pleasant to the body and excellent in sock and uhol-checked! On og-96 is perfect! A bit, in my opinion, short, but i have lotions. And at home you can and so. I'm happy. I recommend the product and the store definitely!
Shipping 11 days. Quality tunic for home. On og 114 and height 164-xxl
It's a little short but it's very fr is quito. I like to go to the beach being at home super comfortable. A size 40-42 corresponds well to an l.
Colors-fire! The dress is very light, synthetic, but pleasant to the body. The size was chosen by the table, and received everything as desired. In the sides a little wide, i will suture, but you can wear it as a dress. My height 164 cm
The parcel came 11 days before penza. Quality is worth its money! With the size specified in the description corresponds! Seams are equal, odorless. The parcel was tracked! Thanks to the store for the promptness)))) i will order another one, for a change)))
Perfect as in the picture. Very satisfied with the product.
Very fast service I received it
The quality of the material is just excellent, nowhere shines a gram, the fabric is quite dense, the seams are all even without threads, the length of my height is 162 cm just perfect, sewing super)) i'm sooo happy!) surpassed even the feeling))
Delivery is just very fast and as the size will be written later.
Very nice product, delivery in a reasonable time, nice quality.
Cool dress, more precisely sundress. The material is well stitched, legend, bright color. In general, a friend was very pleased. And delivery to crimea was fast-two weeks! Thank you very much to the store!!!
This dress i order a second time... The first took the sister, a very good quality dress... at the cottage and at home walking beauties...
On my 54 ros. looks like a tunic. Quite decent. Thin synthetics.