SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It's okay.
Order flew to me mega quickly ordered 09.06 took in the mail 19.06 many thanks to the store
All perfect as always, was not our first Order. Absolutely a serious reliable Shop with good Goods and fast Shipping. TOP!!! 5 * *
Until i tried
Very fast shipping! I am sitisfied
Llego rapdo
Delivery month, boxes came crumpled
good product thanks
The order came in three weeks. I ordered a set of two products. Very satisfied with the quality of the products at the unpacking stage. Packed carefully, but the boxes are still wrinkled, but it did not affect the product. The boxes are beautiful, there are phrases in english, but with the translator you can understand everything from chinese. The tuba was sealed, on the package there is data on the product license-gives hope and confidence. All described: how to apply, shelf life, composition, location of the organization. As on the usual products for us. According to the consistency pleasant, allergies on the hand did not cause
Need
The parcel came quickly. Everything corresponds to the description. In the case did not try
Foam cleaning very good, feel the skin is being a common cream, is viscous and even a little hard to rinse, but the results are amazing and immediate after use, the face is instantly more clear and with the closed pores, clean feel even. My products arrived in amazing 10 calendar days. Thank You store, I recommend!
I need some weeks to tell how well this works but received it in good time.
vert good for oily skin.
Good quality, fast delivery! Thanks
Orders are happy, everything came in one parcel. I ordered 13.05. Received 27.05. Delivery is very pleased. On each box of hologram, shelf life. We'll try. Seller recommend.
Excellent product. Already used a and now bought another. Yields enough, with a little longer foam very. Arrived to me in Brazil in only 20 days. Recommend.
Fast shipping. In fact, i have not tried yet
It went a little more than a month, took for his daughter.
Surprised at the high quality of the product
Delivery 2 weeks, tracked. Thank you!
I arrive very quickly to peru in 20 days, now to try and hope to deliver good results.
It came all that i ordered. I did not think the remedy was very, worse and better.
Viskas puiku.
Super fast delivery is 1.5 weeks. I will try. the truth in the smell did not really like, well, let's see how in the case.