SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery time 6 weeks. See how does
It is really work. The scars are been repaired. may buy more. The scar is gone and take.a while.to get the skin color. Great product.
Everything corresponds to the description. The cream came for 18 days. The packaging is whole, in the way is not damaged. We'll use it. I will add a review on the results.
On the action of the cream i will write as i try, and otherwise-everything looks quite, the store attached a probe that for such a modest order is amazing and doubly pleasant.
We all have childhood scars, after caesarean, post acne, just random scratches. I have a lot of scars, including after surgery. They, in principle, do not interfere with me. But they're big enough. Cost at the time of order: 126₽ Product volume: 20g The box was in mica, all the information on the box is available. In the first place in the composition of grape seed oil. In general, the composition is excellent, some natural components. The store recommends using the cream 2-3 times a day. But it is most convenient to do it after the shower on clean skin. As it seemed to me, my old scars did not affect the cream. I think he can only handle post acne maximum. Or with new scars that have not yet been chopped. Mine is more than 8 years old. Including which in the photo. But this is an excellent remedy! With this composition, the product should definitely positively affect the skin. The cream smells like all the creams of this company, a little mango extract. Not slow.
Boom, used 3 days and looks clarer
Well packed, mica. The effect of course is not clear yet. Just started using. I use on the scar 3 years ago from caesarean. Maybe such an old scar will not disappear.
It was two months. I haven't tried it yet. Do not know the effect
Fast shipping and this is second time I mek order is
Until i tried, i will try then i will add
No idea, should it even try it out
It began to apply a year after the operation. Not helping.
The cream is well packed, the shelf life is in order, in appearance-factory. No smell. I'll try the case.
In lithuania about 1.5 months delivery, the store recommend, really have not tried.
I recieved it before the expected date. Very fast delivery and packing was also good. I hope it will work as they said. Thank you!
Product very good, store dorzucił as gifts sample other product, I am very glad AND recommend. Unfortunately very long szło to Poland
The parcel came intact and safe. Thanks to the store, put a probe as a gift)) i use cream and add a tip.
Very good cream. Perfectly copes with pimples and scratches, and scars and stretching makes more pale.
Last 3 weeks packing well, now will prove and then leave the information that others buyers wondering
Just get recommend the store and the goods
All very well i arrive a month and a week in perú but because i pass customs but pay nothing and i they let me through but they made me go take it all back ok
The item was shipped quickly and delivered within the prescribed time. Outwardly everything corresponds to the description, in fact they have not yet checked. Seller thanks!
Received very quickly and not yet try. Mervi to the store.
In the box, the cream itself and the instruction, it is written that you need to apply 2-3 times a day, massage until completely absorbed. The smell is not very pleasant
It came in a box of mica. Inside was also instruction Next we see a tube. Weight-20g. Consumption is minimal, because. You need to use point. Enough for a long time. The lid is unscrewed. The tube has a thin spout. Convenient to use. Means in the form of cream. Thick. Not fat. Color white. In appearance, the consistency and smell resembles the pharmacy after application absorbed quite quickly. It is recommended to use it 2-3 times a day. Scars should become mania noticeable. I don't have acne in the form of scars. But there are pimples. The product does not dry badly inflammation. I saw in the reviews that the product is great for problem skin teenagers. As always, i remind you that all the cosmetics, and especially the care-it's individually. I doubt that the large postoperative scars cream will be able to remove, but small lightens and will make the skin in these places more elastic