SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The track was not tracked for a long time until i wrote to the store and he gave me a chinese website to check the track.
Recieved the Item quick enough and came with a small moisturizer , no smell, tried it so far for o e day and swelling of my pimple went down a little, going to leave more reviews if it actually works, thank you
I'm waiting for the result and it seems that the treatment takes at least 3 tubes
Pending the arrival of cream anyway a board at all to remove scar methods household extra virgin olive oil I have lemon juice I shake pineapple I Palm oil I cocoa butter are all Usable on scars products help much to remove the redness and growing cells I highly recommend is a recommend that you do at all is improving very my scar waiting for this cream Hello
The parcel did not come. opened a dispute. the money was returned. i recommend for honesty.
A good cremick, with old scars, of course, will not cope, but will help to accelerate the regeneration of cells, which makes it effective in processing new scars.
quickly shipped and received. not damaged at all. good packaging. let's try them out and see if they work. thanks dear store for the gift
A good cream, brightens the traces of acne, the smell is pleasant, not greasy at all.
Very good cream to fight with help and scars. He works. The composition is completely natural: only herbs and oils!
About the global effect, i can not say anything yet, but i like the application
It was interesting to try, whether it really removes scars, test
Face cream with grape seed oil. Very well withers this oil, so this cream is suitable for improving the quality of the skin, and since the scar is rough, dry skin, the cream can cope with its task. Of course, the effect will not work immediately, but with prolonged use, i think, it will be noticeable. I recommend.
The delivery was moderate in duration-not express, of course, but not prolonged. Packaging-as always in the case of this store, neat, so neither the cream itself nor even its packaging has not crumpled. The box contains all the necessary information, starting with the weight (20g) and shelf life (up to 2021) and ending with a detailed composition and method of application. Indications for use-the cream is suitable for skin with scars and scars of various origin, including burns. The composition of many plant extracts and oils. I feel that this is not the entire composition, but what is stated on the box, i like. The cream is quickly absorbed, instantly nourishes the skin, restoring tone and elasticity. General skin condition after this cream i like. I am happy and continue to use cream.
Ingredients: grape seed oil, olive oil, fruit oil, pelargonium seed extract, medicinal rosemary extract, flower extract and carrot seed extract. the tube itself is small in size, only 20 grams, with a convenient spout-dispenser, which is applied with small doses. With easy pressing on the tube comes out not a large amount of cream. I use it economically, because the course needs 3 tubes. And while the holidays in china cream that i ordered will not come soon. i really liked the fragrance, it smells like flowers. White, thick. The only thing i do not like is that you need to smear it 3 times a day, for a good result. The skin moisturizes me and peeling less became, but it is still. After treatment i will add photos
The result of the cream is purely individual and depends on the age of scar formation. The fresher it is, the better. The scars could not test it, but with traces of acne coped. Apply 2-3 times a day. Consistency is thick. Consumption is moderate.
This cream will help to accelerate the regeneration of cells, which makes it effective in sucking and eliminating scars left by injuries and burns. A variety of plant extracts, fruit oil essence, rich in the variation of nutrients necessary for the skin, can seep through the skin and are able to accelerate the production of collagen to restore damaged collagen elastic fibers, achieve the effect of removing scars. the cream is in a tube with a screw cap, the volume of 20 gr. Very convenient thin spout dispenser, as the cream needs to be applied point, squeeze out the tube the right amount. Cream cream itself, dense texture, smell like all medicinal ointments, not sharp.
Delivery-25 days to minsk. Use time is one week. Seller's packing is a cardboard box. Nothing was damaged in the way: it arrived without defects and visible damage. The manufacturer's packaging is a branded cardboard box that was sealed in a protective film. On the box there is information about the manufacturer, composition, method of application, precautions in english, the shelf life is specified. Inside is: a plastic tube with a tool and a sheet-liner with instructions. Volume: 20 gr. Color: white. Consistency: creamy, slightly oily. Smell: medium intensity per amateur. I'm not annoyed. How to use: apply a small amount of cream to the cleansed skin and massage a little, leave until completely absorbed. The manufacturer recommends using the cream 2-3 times a day, the course of treatment of 3 tube cream.
A good remedy i use a cream to restore the skin after acne. And indeed, thanks to this cream, my skin is restored faster than with conventional creams.
Medium consistency cream, not greasy. Rubs effortlessly, because instantly absorbed, does not stick. Such a cream brightens the damaged area, making it less noticeable. It will also help smooth the surface scars and reduce the thickness of scars. This cream also: -Heal the effects of acne; -Improves the appearance of scars; -Accelerates skin regeneration; -Increases skin elasticity
Cream with good composition, pleasant smell. While i started to use, it's early to talk about the effect. But if it does not, i will make it worse for myself.
It came quickly, packed well. As a gift emulsion probe or packing such.
The cream accelerates cell regeneration and healing, relieves inflammation and redness. Also in the treatment of post-acne and scars it is important to remember that it is necessary to use a sunscreen with a factor not less than spf50! Otherwise there is a great risk to earn hyperpigmentation.
The cream came to the box of stocked mica. Weight 20g all the information on the package is written in english. Inside the package is also a liner with all the information on the product. According to the consistency of the cream is thick, light cream color. Has a weak, pleasant smell. Delivery took 3 weeks. No minuses found. Seller recommend.