SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The cream is quickly absorbed, leaving no traces. The smell is slightly perceptible. Helps well from acne scars, also moisturizes and softens the skin I really like this cream, so i recommend to buy.
I took this cream, reading good reviews. It is clear that it is impossible to get rid of scars with creams. But can smooth them a little. The cream came in a good package. The branded box was not wrinkled, was sealed in mica. There is a shelf life with a large margin. It's nice that the store sends fresh goods. Jar of cream 20 gr. But the consumption is quite economical. The cream is nutritious and it does not need much. Consistency is single, thick, color is white. When applied to the skin, it moisturizes well. No smell. No sticky effect. I use a couple of weeks. There are no changes on the skin. But moisturizes the cream well. The price at the time of the order was 255 rubles. Delivery to kostroma took 2 weeks.
Very fast delivery, i did not even come to life so soon to receive the goods. Packed goods very well. It was wrapped in a puffy film, and packed in a box. The goods came in excellent condition. The store put me as a gift two probes for which he thank you very much. To describe the action of the cream you yourself understand need time. So a little later, after i try on myself these creams, i will definitely leave for you my feedback.
From the old certainly will not cure, but new scars in the complex will heal
The parcel was delivered by the courier to the house within two weeks. Very convenient))) The cream was packed in an individual branded box, sealed in mica. Weight 20 grams. According to the consistency, the cream is thick and not greasy. Color white. Has a light pleasant smell. Absorbed quite quickly. The cream is multifunctional. It can be used against stretch marks, and from dark circles under the eyes, and from spots after acne. I will immediately say, i bought for the purpose of applying against the latter. How i used cream I applied the cream exclusively for the night. Sometimes as an independent product, sometimes over the serum. I did not cause any reactions to the cream: no itching, no burning, no allergies. After 2 weeks of daily application i noted the visible result in the illumination of stagnant spots.
The cream was packed in an individual branded box sealed in mica. Weight 20 grams. According to the consistency, the cream is thick and not greasy. Color white. Has a light pleasant smell. Absorbed quite quickly. Unpleasant sensations on the skin after itself does not leave. The composition of the product includes grape seed oil, olive oil, pelargonium seed extract, medicinal rosemary extract, flower extract, carrot seed extract. The cream is designed to combat scars and post-acne. It moisturizes the skin well and eliminates peeling.
Cream came for a month. Whole. Sealed. Shelf life is in order. There is no smell as such. The texture is pleasant cream. Let's see how in action)
Each packing in mica. The cream is quite dense consistency, quickly absorbed, leaves no traces. The smell is neutral, almost imperceptible. Shipping is long.
Order received very quickly. I did not expect that the delivery will be by courier. Packed up very well. There are instructions in English. We will try. I hope that the cream will help from scars and will not be allergic. Thank store.
A good cream in composition and texture. Has a pleasant cosmetic aroma. The cream copes well with new traces of acne and post-acne. The cream moisturizes and smoothes the skin well. But i can not say about such efficiency with old scars. So far i did not notice the result, but i do not lose hope, i continue to use it. Fast shipping. Track tracked.
Long walked, but managed just by the time of receiving a new wound from the cat, shosh, then i'll add as a check. Packaging and so on and tp all like all others in reviews.
Has gone long before you arrive. Now is to try!
Came with a 45 days well packed, Ocean store, thank you, will use and return talking about the effects.
The first impression is a cream, like a cream. Not thick. Tube 20 gr. Instructions in the Russian language is not. Talk about how much this cream copes well with its tasks will be possible only after some time of use...
Ordered 28.5, received 16.6. Everything looks fine. Thank you❤ Will leave more feedback after using it.
On the packaging, microfilmata, are given instructions and the ingredients in English language, date of packaging, the expiry date and the bar code. Shelf Life 3 years. Life after opening 36 months. The content listed is gr. 20. The cream is contained in a plastic tube with screw cap and spout. You use the right amount of product and will not miss. The box, microfilmata film, lends itself well to make it into a gift. The cream is indicated for the treatment of scars, accelerate cell regeneration, after surgery, wounds, scratches and burns. Also great for acne treatment and stretch marks in case of scratches and pimples skin heals quickly, the redness of the inflammatory process and irritations dwindle. (for scars is all-important start as early as possible and refrain Dall' expose the scar to sunlight), A cream that evens complexion in case of pigmentation disomogenea.
Product received in perfect condition. As shown on the website. 20 days from payment to delivery at destination. Very good quality and customer service. Thank you very much. It comes with gift sample.
Order received in a month! Description corresponds. The cream has not yet tried, later i will write the result. Seller thanks!
The price is affordable and easy to use at home. The main thing to follow the recommendations to use from the manufacturer. The brand is quite popular, already proven and until i was disappointed. All the necessary information about the product, there is on the most packaging box and liner that is inside it. In the composition of the cream completely natural components, which is very pleased. Very light, almost elusive smell. Consistency is thick at first glance, but once the product falls on the skin, melts. Distributed easily and even pleasantly, the texture is gentle. The cream will be tested, so you can not tell about the positive effect immediately, you need time. The first impressions are positive.
Flew to moscow quickly, delivery sdek, thanks to the store, put a gift probe.
I have two hematoma’s from an accident. I have been using this for two weeks with a muscle roller and have started to notice a difference. The delivery was a couple of weeks. The ointment leaves the area soft. I recommend the product and store. I am for sure ordering more. Thank you!
Well a little small had them in a month i give my opinion if it turns out and heals my scar
The package came quickly. it looks good. Original box. there is an instruction in english. the kiloid scars will lie down, but i'll try small ones. I will add on the results of the cream.
If it works after many sets i'll leave additional if it works i have a scar on my face
Delivered the order in 2 weeks. Track tracked. The package is packed well, it got intact and safe. Shelf life until 2021. Weight-20g. Cream light texture, does not smell anything. I apply a small amount of cream on the scar and rub with light movements until completely absorbed. I do it twice a day. I use 2 weeks, the scar became slightly lighter. Allergy cream did not cause. I think it's better to use on fresh scars.