SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent cream with good composition. Alergia called. The results are early. I use
The cream on the texture is pleasant, the smell is barely perceptible. I'll try in action, then i'll add a tip.
Cream worker, i like. I ordered for my son, but the whole family uses. Healing delicately, quickly removes inflammation, open wounds cleanses. The composition is excellent, moisturizes and promotes proper scarring. I recommend.
very fast delivery thank you store haven't tried will do second update on that
The cream came just before the injury. I use 1 month. 2 times a day. Something specific for the effect of cream can not say anything. Maybe later something will be clear. While the scar is noticeable
With наружи cream as in the photo. as in action later i will add. i bought initially for myself, but my child fell off the tree and on my stomach there was a scar (not deep) after the aging there was a white strip, we want to get rid of it.
Delivery two weeks by courier home, the composition is natural. Shelf life is good. Packed in mica. The smell is pleasant. The cream removes redness, checked. I advise
The parcel came quite quickly, packed qualitatively. A bag of cream was attached to the tube. The product itself has a convenient dispenser, distributed gently, absorbed quickly. Scars really smoothes and makes less (unfortunately there is no photo), but on the old scars there will not be a particularly strong effect
Fast delivery, put in the mailbox. Many thanks to the store for the gift. I'll start using-i'll add a review
Shipping 2 months and week, track is not tracked. The store honey, put the probe as a gift.
Fast delivered I will send you my opinion about the product after using
Delivery 1 month. The cream arrived in a good package. The brand box was not wrinkled, was sealed in mica. There is a lifetime with a large margin. It's nice that the store sends fresh products. Tube cream 20 gr. Consumption is quite economical. The consistency is uniform, thick, the color is white. No smell. No sticky effect. The seller put me a probe as a gift. For which he thanks you very much. I hope there will be a good result. Time will come.
Cream came for a month, through sdek courier to the apartment. Make 2 weeks until i see the difference
Delivery 1 month. The cream came in a good package. The branded box was not wrinkled, was sealed in mica. There is a shelf life with a large margin. It's nice that the store sends fresh goods. Tube cream 20 gr. The consumption is quite economical. Consistency is uniform, thick, color is white. No smell. No sticky effect. The seller put me a probe as a gift. For which he thank you very much. I hope there will be a good result. Time will show.
Ordered three packs immediately. The smell is quite pleasant, consistency too. Let's see the result after a while
The delivery was not long + sent also a gift. Everyone is happy. Seller advise!
I really like this brand, i use it with pleasure!♡
Delivery 3 weeks to latvia. The cream is well absorbed. The smell is pleasant, slightly sweet, something resembles the smell of coconut. I will add a review after a month of testing. I will use every day 2 times (morning and evening)
One month only. Super fast. I'll leave additional feedback to tell you more about it.
Shipping is fast, 2 weeks got it! Thanks!
In the process, let's see what happens. And so the description is correct. Packed well.
The goods came in 2 weeks in kiev. the goods are well packed. the store is sociable.
All The agrees. Well packed. Extra gift. Thank you
Excellent cream from scars, stretch marks. Shelf life 3 years. Weight-20g According to the consistency-a thick cream of white color. Smell grape extract. I use every day morning and evening. With it, the scar heals faster. Well nourishes the skin. No allergies. Delivery 15 days ukr mail to ukraine. I recommend!
Well packed, derived in no time which is cool, it does not have any smell at all it white creamy substance. I may add another review after use in in a few weeks