SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Perfecto
Very good remedy for oily skin. Economical.
Thank you, everything has come! The cleanser perfectly performs its duties. The rest of the ordered did not try yet.
Still has to be tested
The goods came quickly. The box is crumpled, but the goods themselves are not damaged. In general, the goods are good. In the complex very well helps. Face cleanses perfectly.
ok
Fast delivery. not yet tried in business.
Excellent i arrive before time
Great product, definitely recommend. great for on spot treatment or an all face mask. smooth on face easily absorbed, no allergic reaction. package came sealed. Shipping took about 2 weeks.
He arrived perfectly now touch prove it
get in less than 2 weeks. the box os broken.inside is ok
All Super, TOP! 5 * * * * * Cute Shop, Top Seller! All very good!
I love it
Original product! Great store! A +
Month used. Allergies did not cause, but did not result. Useless acquisition. It is better to buy an original korean foam than a chinese analog.
Very hard to squeez ad the consistency is also hard. But its ok. After washing you can feel how your skin gets dry. But not in an unconftable way,more like it should be. Used it now for a couple of days and allready have the feeling that my acne got better. Probably going to order more. Thank you
I received the product today, it's well packed, I haven't tried it yet but its texture seems creamy. I like the fact that the tube is sealed. If you have any question for the store you can write him and he will answer, so the communication is great. I recommend him, I will buy more.
Perfect
The mask came intact, the whole order is firmly packed. Thanks to the store.
Mask super!
The goods are stuck in moscow and so did not come to me, opened a dispute money returned without problems for this thank you
Delivery is very fast, a week went, packed well, boxes are wrinkled a little, but it's not a problem.
I arrive before the indicated date. The product has very good presentation.
I ordered 4 funds from this store for the second time, so i can say with confidence that the store is reliable. The whole order on the photo, as for this product, i take it again, because penka liked and did not cause allergies. The box was wrinkled again, but the goods survived
I have used the cream version of this. I thought this was cream too but Its Facial wash. I hope this works fine. I trust BioAqua products A+