SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The order was placed on April 22, delivery on May 15. The box was a little bit wrinkled but it's not a problem. It was packed in additional, soft foam that protected the package which is a big plus for the Seller. About the product, I need time to test it but the smell is pleasant. The quantity is 100g. I sew a hologram sticker that proves the original, high quality product. I recommend it.
Successful foam for washing Enough peas for whipping thick foam. Cleans well, the skin is clean, skives, cosmetics removes, enough one wash. Reminds popular "korean" foam for washing. Perhaps dry skin will dry. The packaging is beautiful, each box is sealed in mica, and still again in mica and in "pupyrku". I recommend the product and the store.
Excellent packaging of the goods, all whole, store recommend)))
It's good
Very fast delivery 19 days from the moment of order. Excellent remedy. Great store. I recommend.
The product was received, let's try to write, the cream from this series is super.
Gud and thanq
Nice product. Suitable with my skin. 5 star for this store
It is convenient that all three goods the store sent one parcel (wrote to him personally about it). I have not tried it yet, but everything is packed perfectly)
I so like bioaqua skin care. this cleanser is very gentle and doesn't let skin dry so much . It's similar with the body shop cleansers by quality. That's very good cleanser for so cheap price. I've ordered bioaqua cleansers for 2 years
It came, very long went
Super, cool. I advise everyone.
01.04 made an order-19.04 received, which is very pleased. The goods were very carefully packed, so came safely and safely, for which special thanks to the store. Foam mousse for washing when unpacking and testing on the hand was quite dense in texture, foams very little. Sufficiently soft means for care, efficiency will show time. The seller and the goods can recommend.
Skin after it tender
Helps! The photo shows, after a couple of days become less noticeable
I adore this washbasin, foams perfectly, lathes everything, the face is clean-clean after it
Great packaging, super fast delivery.
Everything is well packed in film. Factory product. I'll try. I hope for a good result.
came fast
Satisfied
Norms
Very fast delivery 12dni to Poland
Received in Ukraine on the 14th day. Very fast delivery of goods. When transporting a little wrinkled box, and the tubes are not damaged. Facial skin care order a second time. Awesome effect after use (skin is repit like very clean dishes). I recommend this supplier for quick delivery. High-quality and effective product causing a positive result.
Good product
The cream saves excellent.