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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Backpack super. Very neat and compact, but also quite roomy.
The backpack is generally good, thin, stitched well. The model is interesting, the laptop 15 comes freely. Under the rain did not fall yet. Of the shortcomings: the soft part of the belts is short-clearly saved; the strap is constantly stretched (seen in photo 4) and it is necessary to adjust it anew each time-it was necessary to collective farm (photo 5); the back still sweats))). That's all. The pocket in the strap is useless-the card is bent and there is no lock there. Back secret pocket too. Let's see how the negative temperatures will survive. In general, a comfortable backpack, took only for its compactness.
The track was not tracked. To novosibirsk reached in 34 days. The parcel was delivered by dpd, to the door. The laptop size of 280x390 will only enter the general, and the department for the laptop did not enter. And so the backpack itself is small, neat, i liked it.
Backpack arrived in 10 days, the package is perfect, the backpack itself is just fire! Above all praise! Wife is very happy! Thanks to the store and his store!
Identical to description, it is a beautiful backpack and despite the thin is wide inside. Happy with my backpack :) Time for chile almost a month
The bag is just fire! Compact, stylish! Notebook 15,6 ''climbs the norms. A4 documents and everything will fit into the laptop. I use to carry a laptop every day.
The photo is a laptop with a screen of 15,6 inches inside. With the screen 17 will not fit. In a circle softach, inside the fabric insert. From the back is a fabric with inserts for the back. There is a pocket, apparently, for the player. Its functionality is not clear at all. Maybe hide the money. Compartment for laptop suede, which is good for laptop.
Like the description! It is such a price and worth the price that you have.
The product fully corresponds to the description. I recommend!
Packed super! Even inside put an air bubble to maintain the shape on the road! I recommend both the store and the product itself-the backpack is sewn perfectly and looks good!
For a long time looking for a thin and light backpack for everyday use. The order came quickly, for 17 days. Packed well, during transportation did not crumple. The backpack was even smaller than i expected, for me this is a plus. For everyday use is very good, the necessary minimum is placed. Quality is good, fully corresponds to the description. Looks great. There is a smell, but in two days it disappeared. Purchase satisfied. Seller-thank you! I recommend.
Super!!
The product is good as described. Quality is good, better than i expected. The deliver is super fast.
as described. good office back pack. Can accomodate wallet, umbrella, eyeglass case aside from laptop. store recommended
Quality goods, I recommend to buy from this store.
The backpack is really super. Thin. Quality for laptop, papers, documents and other trifles in everyday life, a nice business. In addition, it is stylish, minimalist, modern. I thought that the handle would not be very, but no. Everything is done qualitatively. Good choice. I advise you. The only drawback, it was possible to make the inner compartment more pleasant/richer)) but this is not critical.
Great backpack! Infusion charger for laptop, external hard drive, mouse, e-book, umbrella, several notebooks. I visited with him in a heavy rain, wet the back of the backpack and the cover in which the laptop was wet. So try not to fall under heavy rain.
carefully packed, like, the quality is good.
The bag could not get through postal clearance at first, but the store was very responsive and resent the bag via EMS. I received the bag today and it matches the description. Thanks BOPAI team!
The order was delivered very fast, the quality of the backpack is very good, exactly the same as the description. The packaging of very good quality, the product arrived perfect, you can trust bopai, excellent stores.
Cool backpack. Everything is just like the store promised! packed as a jewelry product. Purchase is happy!
Stylish and high-quality backpack, for those who are on the move and want to look appropriate)))
Fast shipping order payment a week only has arrived. Product quality is very good. Made in Korea compared with practicality more nicer. MacBook 13 inch put comes with a slow day messenger brought back Compared double Shoulder strap because range lightweight shoulder less Africa four. Slim the nicer.
Excellent!
Beautiful, solid, quality backpack!