SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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The photo is already in the reviews. The parcel came quickly enough and the courier IML called 5 min before arrival. The Mouse really looks presentable, the wheel does not seem to work immediately. It is sometimes necessary to scroll it by 180 °. On the headphones. Look and sit very comfortable. The microphone did not test. To say that headphones sound straight wow-No. but the price of quality is very good. In general, I recommend.
Perfect
Excellent quality. Thank you store
Headphones for this money are offigenic. Children really like. As a gift the most it.
Everything came, everything is super, the courier delivered directly to work))) quality for such money Fire!!!
Everything is clear. Delivery to the House week IML, well done. Mouse, mat, headphones-fire.
Everything works fine, the parcel received without damage, the store is reliable! 100%
Super, fast, courier delivery home
Long thought whether to take or not. As a result, chic headphones and mouse. In Russia, you will not find anything like this for such a price. Even for one acre. Take it will not regret. Davolny as an elephant.
Ordered 16.01 and 23.01 the courier brought home everything works headphones for such a price even so much so the sound of a clean bass there is a mouse glows on the hand lies comfortably well, this is a matter of habit in general I recommend this store
To the Primorsky Territory 1,5 months. Track tracked, sent quickly. Packed in a bag, puffy, all whole, complete set. Combined several orders in one. Track number changed. Everything works. Thank you to the store.
The goods at Shol on time. checked the volume while the headphones work.
Headphones just bomb ordered for USB sound card for convenience, the microphone is good without noise, and the sound is quite pleasant. The mouse is also nothing but small for my hand... And so everything is super.
The parcel is decorated well, delivered quickly enough. The only thing that caused perplexity-the parcel was delivered through IML, The Courier of which did not want to check the goods when issued, but just ran away. The set was presented to his son for the new year. Everything works-the child is happy.
Headphones and mouse received, thank you! children liked it. Delivery fast to the Krasnodar Territory 30 days, connected to the computer everything works fine. Mouse shines, took without sound. more additional wire put, also very pleased
I did not see initially that the ears go wired, and so everything is super, it works on hurray, thank you
The store is well done, bought 1 time, the goods came without problems for a month, works, the sound is good, the smell is not at all!!! In general, everything is great, I liked it!
Headphones space! Pts cool, to the Perm region walked pts for a long time, almost 2 months, came in a packed navel, everything is reliable, nothing is broken and works, the backlight on them turns on separately via USB wire, take advise!
The store returned the money, as it did not come all on time
Good product… are satisfied! Thank You...
Let there were some problems with delivery, but the store patiently answered all the questions! everything is perfect!! glows, turns, everything works, thank you!!!! I recommend the seller
Headphones Super, my son liked. Delivery fast, Courier IML. There is an adapter for a laptop, under a microphone. On the cord, the volume control.
Everything is clear. The product fully corresponds to the description, everything works. I did not communicate with the store, because there was no need. I'm happy.
Goods-bomb! Headphone with good noise suppression, comfortable, position adjustment microphone is a class, and its function is off. I have headphones A-4 Bloody, but they are much more expensive, these same headphones and appearance and quality nirazu not inferior! The Mouse is also at-comfortable, with fine adjustment speed dispensing signal, 4 or 3 color backlight in general, all beautiful and high quality. Packaging is weak-a package in original box, but for courier delivery-okay, although nearly Russia squeezed the box on time, two. Delivered in 16 days before. BARNAUL, Courier, they could before, but I asked to bring in weekend, for work. No contact with, but wish good luck in the business! Very much goods, long ago does not come across as high quality product! All goods and advise the store
Great! Headphones class. Put an adapter for the GamePad. Thank you.