SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
THE dress is very beautiful. Arrived very fast Recommend this store.
I liked it. Raschmer l. On the chest incorrectly sewn i squinted and protected anew so that slowly rude fell out. Nice. Synthetics but sits well. 2 weeks shipping
Perfect. Clothes XL size M Brasil
To small for me but i definitely buy another one in the bigger size
This dress is most prettiest dress I’ve bought here love it Thank you
Material a little artificial, but for this price dress recommendable. Zamówiłam M at 173 cm height and size XS/S. Is quite short, but lies well.
Dress is as described, love it!!! ordered size M, fit perfect
good recomended store
Dress super! The cutout had to be slightly changed and the height of 172 cm is short, but you can wear it.
The dress is cool, but the height is 162 short, i want a little more authentic, and in the chest is bigger, in general, if your parameters 85-66-91 take better size m, it will be easier to breathe)
Material not stretchy but is okej, size M
The dress is just my new love, quality, light, odorless. Delivery for 2 weeks. Size s for parameters 86/65/90 ideal, height 155
The dress is excellent for its price, the growth of 158 is the most) to kazan came in a month
My love, the dress is just a bomb, as it is sewn on me.
Dress has come very quickly-in week. Material very good, cute. Only size could be troszkę bigger but is OK :)
I brought S size and I am 167cm and 51 KG. For me S size is extremely tight and can't wear it, Can wear it but with alot of struggle. The day I ordered I messaged store and told him to ship M size since I felt S might be smaller. But seller has shipped S size regardless of my message. Anyway's I would recommend getting M size.
Arrived fast is beautiful fabric, have some small defects in sewing, but nothing serious, enjoyed!
Dress fire. Only high (165 +) can be short. Sits cool, the neckline is covered. Long искала such dress in store. Delivery fast, arrived within 20 days in msk
Xl small. i'm not a thumbelina 100/90/100.)) I thought hl will do. but alas .. the dress is very good. i recommend to buy .. it's a pity that little. it's fast. zaazala 17.03. it's 08. 04...
Quality is super. In ukraine came in a week
Dress very pretty, corresponding ago, what you see on the picture. When size M zamówiłam L and it was a good decision. Dress, however, is too short.
Wooow!! Dress really cudowna!! Even for such small money!
It's beautiful, i like it very much. the fabric is good! The only detail is in the chest area that opens a lot of. of others, it's perfect! I'm usually size m, but i asked for the xl for my arms that are chubby, and i'm doing great!
Need rozpuść neckline and will be OK
Is beautiful! Wzięłam M though that all clothes I wear in size S but choice proved Trafny :)