SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything is super, i order the second such cover, before that gray, came in about 2 weeks
Very fast shipping! Quality also very good, all compatible with description
There was a package for a long time, the cover is good, soft, pleasant to the touch
The covers are unrealistically cool, the colors are slightly different from the photo. Walked a little more than a month, but it's only because of the post of russia
Ordered 9, came 25! Super quality! Best store! Thank you!
A good cover, no smell, ironing, pleasant to the touch, the traces of the hand do not remain, sat down in size, nothing superfluous as i love, a little darker shade than in the photo, but it's not important for me, ordered 20.08, came 24.09 straight to the mailbox, packed well, compact, no damage, For such a price so generally excellent, not brand, pleased, who likes minimalism and quality-take several at once, will not regret, to communicate with the store was not necessary, i recommend)
Very good cover, on the phone sits perfectly, i advise everyone.
Normal cover, soft, slightly slippery, i will glue the holder. Came quickly for 20 days in minsk. I recommend.
Nice, sturdy case the only thing I don’t like about it is that it attracts dirt easily due to the material
Excellent covers for iphone x. Soft, non-slip, holes match
It came in 20 days. On the edges of the screen does not come-does not protect, and so everything is cool
I ordered the holster on august 31 and it arrived on september 17. Shipping was super fast, exact description, color is beautiful. The material is silicone, it didn't come folded and with good packing. It's nice to touch.
The cover is good, very nice, the color is as in the description. To nefteyugansk reached in a month
Great quality for the price. Feels soft and nice, bandy and protects the screen.
Good quality case, love it! Fits perfectly. Delivery took a week
Seller sent order 28.07, parcel arrived in moscow 24.08 aliexpress saver shopping delivery The color is the same as the pictures of the store, only have some sequins, but they are almost invisible Sits well, the holes are not exactly exactly made, but it's not critical for such a price, very satisfied with the purchase
Good covers, pleasant to the touch, especially do not slip.
Thank you very much to the store. Reply to the message quickly.
Perfect cover) took for her husband, sits firmly, delivery is short) many thanks to the store)
The cover itself is of good quality, but on tactile sensations i'm not very .. All the time i'm afraid to drop, slippery some, a little rough compared to the original.
The color in life is darker than in the photo. The store's video color is more accurate. Went very long, already managed to end the period of protection. The case is good, protects the phone from all sides. The only negative-he has some strange coating. Constantly slips out of the hands.
A beautiful cover, went a little long, the quality is excellent, odorless and very pleasant to the touch, it is worth ordering!
08.06 payment, 31.07 at the post office in the irkutsk region. All as in the description, the case has the smell of gouache (i like it), the silicone is good
The package came quickly! The quality is excellent. Very nice lies in the hand)) i recommend
Got a cover. The condition is excellent. Corresponds to the description and my expectations. Thank you store! Everything is fine! I recommend!