SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Second time buying in this store. Really good case and fast shipping
received the item exactly as the description with good quality
Ordered 12.05.19 arrived 14.06.19 quickly delivered! The cover is pleasant to the touch but not as rubber or silicone. Quality is higher! Dense and neat, on the phone sits perfectly, does not slip. I recommend! I will order again in a different color!
Cover nuclear orange. Ideally sat on the iphone xp. Silicone is not too hard thick enough
The product is very good quality. Silicone hard and smooth. Reached my hand in 1 month. Thank you.
Cool cover, clearly sat on the phone, at the moment i'm happy!!! Let's see how in the future, will it not be black as all previous; (delivery about 3 weeks to belarus.
The cover is not bad, pleasant to the touch, matte behind, medium density. Big minus that the delivery was sooo long.
I ordered 07.05 received 05.06. I ordered 8 + to the touch pleasant, but it will slide (
Recommend fully, took two weeks to arrive, but worth it! Quality, super soft, color TB is very cute :) thank you!
The parcel reached the city of kiev, for 17 days. The cover is very not bad, honestly, not that you wait for when you call the cover for 40 uah)) But in this case it is very pleasantly surprised, here even the likeness of soft touch coating. I did not check the phone yet, because i did not have time to buy it yet. Packed like not bad.
2 super covers. Matte and thin, all as in the description and even better. Delivery to moscow. region 3 weeks.
It's fantastic!) the color is just a bomb! Matte, silicone case, insanely beautiful. Very well executed. Thank you.
Perfection! Also perfect with screen protector. Case fits perfectly round. Delivery to The Netherlands took a month
Excellent conditions. Don't look at the delivery time but i was fascinated with the product. Perfect fit. I highly recommend the store.
I recommend it very good quality and came very quickly!
Very satisfied with the order! very pleasant to the touch) delivery about a month. Thick cover
Fast shipping, the color is the same as in the photo, i'm happy with everything
The goods came for 3 weeks. The color corresponds to the description. The case on the iphone 7 came up perfectly, does not slip. In black, it is easily smeared, but does not leave fingerprints. Silicone tight. Weight 33 grams.
Great cover. Good packing. Delivery about month
Bomb cases. A week came to the office of the new post, which was very surprising. After all, this is less than the usual speed of delivery in 3 times!!! Quality is cool for this money, and in general. Happy! I recommend both store and product, not mistaken!
Very nice and at a good price, i demand super little to arrive.
I love super soft covers the edges so you don't split the crystal very happy
Cool as always! I buy from this store covers for 2 years! I advise
Super fast shipping! In ukraine, the covers came in 7 days. Packed well, all whole. Sit on the phone perfectly. Soft.
Covers are chic, came to ukraine for two weeks (to a new post office). I think the blue will quickly get dirty, but it's not his problem, but all the light covers :) i recommend to order and the product, and the store!