SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Item match, very long shipping.
Cool. Really thin, what i was looking for.
Delivery to the mailbox. Super cover! I advise! I will order more.
Ordered 19.09 came 9.10 in the rostov region. The cover is cool, my husband really liked.
Cheloch is super. Thin, comfortable. Sent quickly. Delivered a little more than two weeks. Seller recommend.
The parcel came quickly, in 18 days. The whole thing is what i wanted. I'm happy. Super!! Seller recommend!
Very satisfied with the quality, delivered in the specified time, the package was thrown in the mailbox. No contact with supplier
Fits perfectly fine, worth the money. Will buy again!
The cover came broken. At the bottom of the broken thin jumper.
It's lasted 2 days, doesn't look good quality, should return the money or give another cover
Good cover, nice in hand. Fast shipping and shipping.
With small marriage, in general the description corresponds, but the packaging does not facilitate the delivery of the goods intact.
Very good quality i didn't expect your material but it's super nice i charm even though i demand a lot but it was worth waiting i recommend it to you thanks aliexpress
Perfect, quality 5 stars 100% satisfied with purchase.
Shipping to belarus in 15 days, track number was not tracked. Very high quality case, made of solid plastic, with a nice coating not sliding in the hand! The first sent case came broken, the store sent another without objection. I recommend everyone to buy! Quality goods, good seller!!!!
It fits perfectly. The color is very nice and the quality is great. It took about 40 days to arrive.
The order to the moscow region was 2 months old. Plastic covers. All whole, without damage
As described
The cover is normal, one jamb in the camera area, but for this money will go. I reached the moscow region for two weeks, super-fast delivery. There was no need to communicate with the store.
Very thin cases fit perfectly with the iphone 6 s. Very nice colors
Comfortable cover, looks good and sits on the phone.
Shipping was ok tracking was provided case looks perfect!
The cover is excellent! pleasant to the touch and thin! the only protective glass bulges, but this is a feature of the cover! it was nice with delivery: ordered 23.08 came 06.09 although in the tracker wrote more customs passes and will come in the area from 21.09 to 04.10! here is such a surprise turned out)))) and a little mark it, but for me it's not a problem so i recommend
Cool cover! Inexpensive. On the iphone 6s sat perfectly. Delivery to kirov for 2,5 weeks. Did not track the parcel. They threw a mail box.
Super quality! Very pleasant to the touch. I recommend! Thank you store!