SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
my size is xl but I buy xxl but it too small for me
Nice dress. synthetic fabric. size 2xl on my parameters 97-77-108 weight 69 is great. i took a bigger size to be free, and so the stock is still decent. at a height of 167 knee length.
I ordered the second time, at 46 size, the last l was cramped) now i got xl what i need. Shoulders in place. Does not pull in the chest og 95. Very long sleeves, cut) soft, silky thin fabric. There are pockets, but they are very small and high in the side seams, i'm not particularly comfortable. Print is clear, bright, expressive dress for summer, recommended
It looks good and fits well. I am UK size 12, and EUR L (top), I was worried if it will fit because I have big breasts (uk 34H/I, eur 70K) but it fits!
Good quality. true to my size. fast shipping. thanks store.
Packed well track tracked. The store quickly sent. Chose with the help of curfew and photos of people. I ordered l for growth of 160 and 63 kg. Fit in size
I got my purchase very quickly. It was exactly as described, good quality and good material.
Just came in today, I’m very happy, the material is very light, this will be awesome for summer, thank you, it took a while to get here, but it’s just like the picture, size was accurate!
The normal for 500 rubles. The size approached the height of 156 cm, 97-84-108. I did not like that the cut-off at the waist in front, and the stripes on the chest are ugly.
Dress at the cottage or at home to walk, very electrolyzed, delivery by courier
It’s okay just a little bit tight. I have a big chest. Over all material is good. It looks beautiful.
received earlier than expected. thank you.
A normal dress, although i'll make a shirt out of it, because it looks a little like a robe. The size on the og 96 is a bit cramped and the sleeves are long. The fabric is thin, silky very pleasant, the colors are bright. Inside, only threads are not circumcised!!! Shipping month
Earlier i wrote a review about a dress with a geometric pattern, which is pink-yellow-black, and was satisfied. Now about the blue. On sale the size l cost 504r, with coupons i was only 358 rubles) delivery to the house by courier sdek for 18 days, moscow region. Height 169, volumes about 100-80-100, weight 65 kg, size l approached) length almost to the knees. Does not shed, does not sit down, washed at 30gr, creases, of course, but ironing is easy. The synthetic fabric of the crepe de chine type is that, but denser, does not stretch, it is pleasant to the body, it does not itch) after adding the conditioner when washing, it ceased to be very electrified. I really liked it, for such a price it is worth taking, and those colors that i bought do not look like dressing gowns, you can wear with any shoes, even sneakers, even ballet shoes, even heels. In the photo immediately after unpacking, not debugged, fotkala on the timer, so an unsuccessful angle (
Great shirt. Quality is excellent. on my size og. 95, ot. 80, ob. 102 and height 170-ordered l village perfectly. The only negative is strongly magnetized and a narrow sleeve. If you have very full hands will be tight.
I usually take medium and I took wide and it's perfect
A month to yekaterinburg, brought home sdek, very beautiful and high-quality, i will order more, cool!!!
@ @ @ @ Beautiful fabric, heavy and not transparent. Fancy as picture
Exquisite fabric and very comfortable. I recommend! Odette L
The courier brought home, which i am very pleased with. thanks to the store. the dress liked only i thought the buttons to the bottom of the product, it turned out only to the waist, the pocket on the floor of the hand is just for beauty, the fabric like acetate silk, sticks to the feet, does not shine through, roll up the sleeve turned out only to the elbow. in general, i am satisfied with everything for 500 r norms. there is no smell, the seams are all stitched well
The very fast delivery barcelona size xl quite fair i use the l and i go just but happy with the purchase
20.03 ordered 24.04. Cool dress. Brighter than in the photo. The transport company came. Sleeves like a shirt. Very cool dress. I recommend!
Delivery to moscow 3 weeks, courier to the door. Good summer shirt, quality sewn. At 105-84-100 the village is excellent, at a height of 162 to the knee. Synthetic material, silky, strongly electrified. Let's see if the antistatic will help
Garnet is paying. 3 fine suture fabric. L-zavelika was tortured. Treba bulo m.
Loose cut dress. The sleeves are long very, you have to cut or change the cuffs, but with rolled up sleeves looks better, and the dress is summer, there do not need such long sleeves, because it's chiffon. I will shorten. Pockets are, but straight quite small, my small cam even there is not completely placed. They too or remove completely or increase the capacity. In general, you need to refine the dress. Electrified. I'm free in the chest, and in the hips is good, even free, but it's good, because the fabric does not stretch, but sit down as it should. On my size og-84, ot-72, ob-100 ordered according to the store's table size l.