SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I liked the dress, not much electrified from below and the sleeves for me are long, i can see at higher, but in a tucked form i like more, maybe even cut. again, if the woman is high, may not fit the waist, it is detachable and will then be higher than the waist. the color is very beautiful, bright.
Fast delivery-14dni, pretty dress, pockets troszkę for highly, but generally I have no objection, all like please. Recommend
The order was almost a month, brought home a parcel. the fabric is pleasant, bright, the seams are excellent, nothing hangs anywhere, there are pockets. the sleeve is long but i will shorten them, in the summer it will be hot with this. the goods and the store is happy at 100500%! i recommend unequivocally!
The dress is just class, just like in the description juicy colors pleasant to the body, at 46 48 size took xxl
There are no complaints about sewing, synthetic fabric is very electrified, it will be hot in the summer, for a cool evening the most. At my height 175 cm sleeves are not short, the length is also good.
The dress is good, but, as for me, on the sides where the cutouts are a bit short to my height-170 cm. If you raise two hands, very much bare hips. Synthetic material, to the body as a whole nice material, but terribly electrified, the hair just stand by. Also the sleeves are long too. I always have a problem that the sleeves are short, apparently the hands are long, but here on the contrary. The person is shorter, probably, will be even longer. Parameters og95, ot 76, ob 98, weight 66. Before south korea, the order took 2 weeks.
The courier brought the parcel home, to the far east delivery less than a month. There were a few threads, but nothing critical. On the russian 46-48 ordered 2xl, too big, you could take a smaller size. The dress is bright, does not shine through. For the summer is the most.
Size ok
C really very fast and very pretty
Dydy atitiko Siek tiek elektrinasi UZ Tokia Kaina likau patenkinta
so cute i love it , my weight is 70 kilos , my size is M .... the XL fits perfectly , thanks
Quite a normal dress for a warm spring. I took a large size for the third tremester of pregnancy.
Wife is happy. Yes, and the quality of tailoring is also on top.
Delivery is fast. At og 100, ot 82, ob 115 with an increase of 168 took the size of xxl. I really liked the dress. It came perfectly. In the chest is free, as it should be, on the hips approached, does not hang and not in the guise, sleeves, if not roll, the length is even slightly larger, on the shoulders perfectly. The length just above the knee. Thank you store! I will order in another color. Bought for 488 rubles.
Very, very beautiful dress, the colors are darker but very beautiful, the size peerfect for me XL, I measure 1,53 cm and 146lb
Ochen bistrochny delivery to bulgaria 14 days all dresses ok. Well sewn .. As in the photo i wear s, took m. in size. Recommend store and dresses
Suknelė graži, ryškios spalvos, lengvutė. REKOMENDUOJU.
Material is thin...nevertheless just the price i paid for
Dress as in the description, the color is exactly as in the photo. The fabric looks like chiffon, but it should not be hot, it seems to breathe. Sleeves are not short, the length of the dress is just right, not short. In general, the purchase is satisfied. Delivery to the house sdecom
It came to crimea for two weeks, a good dress m at 85-70-96
Moscow reached in 1 month. The fabric is very pleasant. Sewn neatly, but in places stick out threads, as if forgot to cut when the seam ended, but it's not scary. Ordered to wear after childbirth, but in pregnancy it is possible. Now i wear 44-46 size, but this style with the size l will normally sit on 42-44. Color very juicy