SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The cover is cool light, straight in color. But the crumpled one came. Estimate reduce
Good material and excellent value for money. Good fit and fast shipping.
Delivery is fast. 3 weeks to kaliningrad. Quality durable and slim case. Perfectly fits the phone. Excellent cover for this money! Bought on iphone 7
It's okay. Walked more than a month, sits on. The phone is good. Material closer to plastic
I order the third such case-my husband is delighted. the phone remains thin. there are no complaints about the quality. i recommend the store.
Quick shipment for Sri Lanka. Received within 15 days time. The product is good for the price received.
All perfect and on your date, thank you very much for everything. please vote for my thank's.
With the store did not communicate, the goods packed well came in intact and safe
Case thin looks super will recommend to friends thanks
Very good cover, thin, sit down like a glove, fast delivery
The cover is good, but there is one drawback! in the thinnest places and in the charging rank of anything curve!
As described. Nice-looking. Well packed. Fast shipping (38 days). Fit.
Before the moscow time for six weeks, not fast but was not critical as i took to update the old case, on the iphone xsmax came perfectly all the slots and buttons on revenge in my hand lies well, plastic pleasant to the touch, took for 107₽, i recommend a hundred percent, i did not communicate with the store, Once again i recommend the seller and the product.
Ordered 27.06 in st. petersburg received 06.08. The cover is thin, pleasant. Looks like norms. Put it right in the mailbox. Thank you very much) for such money is excellent)
I 've already used it. But after a few months, the power button on the case fell off. But i liked it and ordered more. Small jambs of course again there. Again slightly crooked where the volume buttons. And holes in some places are not completely punched and from this it turns out as a stain. But i finished the holes with a needle so that all the norms. In general, a normal cover. I still like it.
Finally it came, very long went, about 2 months, but delivered, packed well, satisfied
I like the case, without defects, thanks to the store!
Nice Hull, a little fragile, to do with time!
Good Quality.Hard Case.Recomended This Seller.It Come To Me Within One Month
There was no tracking. The goods drove so long that i even forgot about it. But the cover itself is good, made of plastic, which rolls down from inclined surfaces
Perfect! Exactly as described!
The product corresponds to the description, long processed the order. Delivery month. Seller recommend
The cover sat perfectly. All holes match perfectly. The parcel was a month. I like it very much. I recommend both the product and the store.
Case iphone 6 s black. They arrived in bagged and protected. The design and texture are just like advertising and looks very fragile. Exact fit to the requested model however it is clear that it does not protect against drops and bumps. According to 100% send photos:
The cover just surpassed my expectations, quality and color!!!