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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Material is good quality. But the color doesn't match the blasphemy. Slightly lighter color in the description green but from bad. Generally the material is good quality. The product is beautiful and cool. Packaging handles. About 30 ships arrived. Normal according to the price.
Bag cool!!! The quality is good, the threads stick out somewhere, but the seams are even. The color is darker than in the photo. Delivery is long, remained one day until the end of the warranty. I recommend thanks to the store for the bonus-where the threads are, but the seams are even. Delivery is long, remained 1 day until the end of the warranty. Thanks to the seller for the bonus hair band.
Delivery to voronezh three weeks. The bag is excellent. All as in the description. Asked the store to pack well. Put in a inflated bag. Not lucky. Came with creases. I guess i wasn't under her. Very sorry!
Chic, exactly with the description! Not skin, but straight not to distinguish! Delivery 1 month to moscow. Thank you store!!!
The order was from 03.04 to 29.04 to the yaroslavl region. The bag corresponds to the description. Very cool bag, i'm delighted. Pressed leather. Sewing quality, without flaws. Many thanks to the store for the good goods and fast delivery. I recommend the product and the seller.
The bag corresponds to the description, the long strap only looks quite ugly. The parcel was 24 days. Traveled all sorting centers of russia) but came in whole, unharmed))) thanks to the store!!!
The order was not sent very quickly. Ordered 29.03 came 27.04 track tracked to mail. I didn't come waiting for the paper. They did. Good quality bag, suit. Leather. Color black, handles and belt dark brown. Outside there are three zipped pockets. The middle is divided in half. There is also a pocket in the partition. On one inner wall is a pocket with a zipper, on the other-two pockets without a zipper. The seams are neat, the lines are even. I thought it would be worse. Keychain cute with a hanging and a cat. I recommend both the product and the store.
Very cool bag. came in perfect form i really liked. rekemenduyu. thank you store. ordered 6 came 26. 20 days not so long.
Thanks to the store, the product is consistent with the description, delivery in time. The bag is class, i really liked it. I advise the seller and the goods.
perfect colour...arrived quite fast...store threw in a pink hair band for free...
In samara, the parcel came in 25 days with tracking. Corresponds to the picture, the carabiners on the belt are lumpy, the belt itself is 120 cm. Inside was a bag with air. Vertical locks pockets-deceptions.
Thanks for the handbag! Came quickly, inside the air bag. The store put a hair band as a gift. Trifle, and nice)))
In full delight. Inside there are 3 large pockets, 2 small. On the sides of the dummy pockets. There's another small pocket behind. Inside lay a belt, a keychain with a cat, as well as a hair band (as a gift). The bag is light, the color is slightly different from the picture. Slightly wrinkled. Inside lay an air cushion, so that the bag does not lose its appearance. Seller recommend. The parcel was tracked completely.
Bag super. The only thing is that the bag came slightly wrinkled.
Quality corresponds to the price. Don't expect more. Comfortable medium-sized bag. I recommend for everyday wear. Order satisfied
I love it! Item is as pictured, maybe the color is a bit darker but still, I'm happy. It's big enough to carry everything with me that I need.
Perfect! Gift for my mother who loves a lot. Color as in picture. Very nice store!
Excellent perfect as in the description. It's really worth it for this price.
Handbag super!!! Came quickly, design as in the picture, thanks to the store
Wow wow wow!! This bag is more than amazing! Not too big, not too small. VERY FAST SHIPPING and frieny store. If I could, i would give more than 5 stars! Recomend 100% I am so happy. Thank you a lot :)))
Wonderful handbag. Comfortable, roomy, for every day will come down. Yes, there is a smell but it is weathered. Quite satisfied and fast delivery
Very much satisfied with this product..Wifey was very happy..Accurate with the pictures..Also got a gift along with a beautiful message..Recommend this store..
The bag is cool, small, thought it would be more) tracked, came fast. There was a small smell, but i think it will fade. Inside the bag was an inflatable bag so that the handbag does not crumple. The store put a gift, a hair band!
The delivery of the parcel was very fast, about 20 days, the whole route was tracked. Packed well, inside the vacuum pad. Quality bags неплохое. It is very light on the material of manufacture, but it seems that large weights will not withstand. It looks elegant, small in size. When walking, the iron beats, but the pendant-keychain can be removed in order to avoid noise. The store put a gift rubber band for hair (trifle, but nice!). I recommend!
In altai territory for 17 days. Corresponds to the description.