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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Very nice and comfortable handbag! Came quickly. The store inside the handbag put an inflatable bag. However, despite this, our mail managed to hold the bag on the side. I don't worry, i think it's fixable. The material of the bag feels pleasant, resembles natural leather. I liked the color. On the shoulder hanging comfortable and comfortable. Thank you very much! I recommend to buy!
Tracked. Delivery on time. Packed in package. Inside the bubble with air. Nothing was wrinkled. Exactly corresponds to the size. Looks good enough. For me it is not functional, only on the way out, for every day it does not suit me.
The package with air in the bag was without air, the bag was wrinkled, there are creases, i think, over time a little straightened. Came exactly in the appointed time, all the way tracked. In general, the bag is cute, ordered for 600 rubles, there are no complaints about quality! Thank you store)
Came in a month. Quality is satisfied. Size is not big. Price available.
Very good bag, corresponds to the picture, i'm happy. Thank you store! I recommend! The package to khabarovsk was almost a month.
Thanks! My item arrived safely. It's good quality.
The bag is very cute. Rather small, perfect for concrete occasions. It fits the wallet, mobile, keys, purse and even a small makeup case. So i recommend it, no doubt.
The goods received in 20 days from the time of the order, a little less than expected and so all lux.
these bags are gorgeous. love them
Very good, comfortable, beautiful and roomy handbag.
Handbag small, neat, i liked)
Very light bag, to the top the shape narrows, (in the lower part is placed more). Side fasteners look flimsy, but the bag is of this size and is not designed for heavy things. Surprisingly roomy, not for each book is suitable, but otherwise comfortable dimensions. The shades are pleasant, the texture is also, i will definitely add a tip later. On 1 photo the approximate number of things that climbed into the bag.
Cute bag, very neat, medium size, all as in the description. Very satisfied
Very good
Handbag is lovely. Small, but roomy. To altai territory delivery 16 days, store-respect. Small creases in the transportation process are normal. Heated with a hot hairdryer and everything straightened out. Thank you!
Just wahuuu!!!!!! Bag just delight, super!!!!! Thanks to the store, the amount delivered less for belarus is significant. I will still order☺️ Also put the gift: rubber. Thank you, very nice
The bag came quickly, there is no marriage, beautiful, leather, the size of small but very roomy. Color as the picture, the cat hang and the shoulder strap inside the bag. Sent a gift in the form of a white gum for hair. The seams are very high quality. Thank you store!
I like it very much.I will buy for sure.Thank you!!
The bag is compact, roomy. For the summer the most it. Fast shipping.
The store is conscientious, i recommend. Received the goods on time without defects and creases. Handbag so-so: cardboard with rustling lining. The smell of cheap chinese haberdashery is persistent. The handles are very flimsy, they do not last long. From the side it looks dignified, but it is worth taking in your hands... the impression is lost. I don't understand why everyone likes her... The bag is small and uncomfortable, the hand hardly climbs, and something to find there is simply unreal))) nevertheless, today took it to work-i will wear it until it breaks.
The bag came quickly, packed well, the material is tight shape holds, looks expensive, thanks to the store!
Delivered exactly in time, the parcel was tracked. Unusual, stylish, small bag. Does not smell, there are no creases and scratches, a little threads stick out. The order is satisfied, the bag looks great)
Super, girls recommend buying. Handbag atas, did not expect for this money this, well, miracle. Photo attached
Delivery on time Quality is good... there is a small smell Small, neat handbag, i sooo recovered!!! As a gift hair elastic .. THANK YOU Good luck in business!!!
Normal ordinary bag, in order not to be wrinkled in the process of delivery is filled with air bag, smell is. Gift hair band