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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Very nice, exactly the pictur
I find the bag great, many compartments and beautiful color, exactly as description
The parcel was tracked, the bag was not crumpled, and in the interior lay another bag with air. Thank you very much store
Very good..
The bag really liked, sewn qualitatively, the size is necessary. thank you!!! delivery 2 weeks to estonia, quickly.
The bag came with creases .. Packed in a normal package, without protection, in the form of "navel". For the fact that the store returned the money, i put him 5 stars ..
I thought that the bag would be more. Good stuff. No smell, quality is not bad
Thank you very nice and packed above all praise
awesome !! exact description Loved it Thank you store
The bag is cool, not big. Came wrinkled but i think it is even, although inside and the bubble was.
very nice . thanks alot dear for this
Thank you , perfect quality and beutifull bag ❤️
I waited for my bag, but... She wasn't lucky on the way. Came all crumpled, in creases and a small marriage at the bottom. I'm sure the store had nothing to do with it, inside was a pillow with air. In the bag itself lay a keychain and a pen. Also the seller put a rubber and a note. I do not remove the stars, the bag itself is good, the seams are all even, made neatly, delivered on time. I will try to put the bag in order
Very cute the bag is accurate to the description, it is elegant thanks to the shop and hannes.
Pretty handbag. Not big, neat, threads do not stick out
A good, roomy handbag. The lining is slightly crispy.
A good bag, all locks are in place and work properly, from the bag does not smell. With the conveyor a little wrinkled, but not critical. Came relatively quickly. The store put a gift.
Description corresponds. Quality is good. Neatly packed. I'm happy. I recommend to everyone. Thank You
Bag good quality for 5 but the size is very small when next order i will specify the size and so i put you 5 stars i recommend as a responsible producer for your product and fast delivery
The bag was wrinkled in transportation. It's okay. The bag is compact, but holds everything you need. Already loaded the bag with ladies' stuff))
The bag came very quickly. To the republic of altai for 3 weeks.
Arrived in good condition within 18 days as in description and the type is very good
For its price is a very good handbag. Neat, quite roomy. The quality of kozhzama can be found only during operation, so at first glance normal. Lining, however, "glass", thin, will get out instantly. It's a pity that the front zippers are a snag, i would like small pockets. Lightning all working. Suspension included. Sent by store quickly, packed well, inside the air bag, not deformed. Track tracked. Thank you for the little gift-hair band.
Delivery to belarus month, the bag came whole, the color is super, the seams are even, neat, looks like real leather. For such money i did not expect such good quality. I'm delighted. Handbag is small but roomy. I was satisfied with the purchase. The store as a gift put a small hair band, a trifle but nice.
A good quality bag. Look like in the pictures. Quick delivery. All OK.