SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
For pregnancy is perfect, quality is super!
This is the second time because he very fine sits. perfect. take your own size.
Pleasant material, color as in the picture, not much long for my height 164 cm, on my s took l-village well. Fast shipping.
The dress is very good quality, the seams are stitched well! Delivery to Ufa 2 weeks. On the height of 154 is long, it is necessary to sew! Seller thanks! I recommend!
@ @ @ @ Excellent dress, value for the price really super. Has the zipper on the back, well stitched and flowing smoothly. Synthetic fabric, pleasant to touch, no smell. Free plotted, about a month and a half the time of arrival.
Shipping was super fast
this maxi dress looks good but it is not long enough for me but it's very good quality
Ļoti labs tirgotājs. ĻOTI ātra piegāde uz Latviju. 'S Dienas līdz vietējam pastam, bet pastā varēja saņēmt pēc 14 dienām. Audums 35% cotton, 65% polyyester. Kleita kā bildē, kvalitāte Laba. UZ augumu 160 cm, kleita līdz Zemei. Izmērs S pēc norādītās tabulas atbilst 34EU size, bet S plecos nedaudz par lielu, lai gan parasti valkāju 36EU size.
Nice dress. Very tight stretches
Very happy with my order, very delayed two months delivery
Beautiful dress. On height 164 long even with a heel of 3 cm. But i'm very satisfied with the order. Thank You
It came in two weeks. All as in the picture. Wife is happy. I recommend
On the parameters 100-90-105 came perfectly.
Not much great, you could take a smaller size, don-under the heel well
The dress really liked it, though dense, thought it would be easier. My size is 42-44, the height is 172, og 84, waist 60, ordered s. It came straight perfectly... according to the figure .. i recommend the store. The order came quickly enough. The belt wraps around the waist and ties to the side.
nice dress
It is very good size and perfect
Served right thanks to store
It came to belarus in three weeks. The dress came perfectly. The fabric is pleasant to the body. Seller and shop recommend.
I liked it very much! Cool dress. At 46 russian l came perfectly. The growth will have to be cut. Dress for tall girls. In my 160 well, very half delivery to novosibirsk 3 weeks. You can take it. A decent dress.
The dress in moscow came in 28 days brought the courier, the easter was tracked. the dress itself really liked it. at a height of 160 cm. in the floor you need or punish or heels. on og-108, ot-88, ob-108 size xxxl as for me sewed. the fabric is pleasant synthetics, the sprint is bright beautiful. i recommend the store and the product.
Excellent everything as i imagined and fast delivery❤Very happy
Fast delivery and really nice dress and good quality! I bought L size but lost weight a bit so thinking about buying M one. I would say that L suits perfectly 38 size but could be a bit big for 36. in my case I need bigger breast to look perfect in L size
thanks so much, really love it. I took 3sizes up it's still not free as the described pix. I wear M but i purchased xxl, my weight is 156lbs and height 5.6feet. thanks store. buying more from seller
The dress is very good, the village is perfect. The fabric is soft, pleasant to the body.