SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It came to belarus in 25 days. All in size. Wife happy
The right size, the fabric is fresh and stretch 35% cotton and 65 polyester. My wife is delighted.
Dress beautiful, material nice. My height 164cm, weight 58kg, I bought L size. Great, just a little too long. I recommend store and dress. Good luck
Thank you to the store, i ordered xxl, but then asked me to be sent xl, the seller agreed and changed the order... you can safely order from this seller... in 16 days received a dress pleasant to the body, i liked .... on the growth of 176 to the bone, as i wanted,, but i thought that it would be short...
Thank you arrived as if as you requested I recommend dealing with the stores
Beautiful, soft, slimming dress but a little clingy. It is quite long, even being 5' 10. Will be perfect once hemmed to knee length.
Very cool dress. Very nice material. I don't know the composition. Not enlightened. Very neatly sewn. Thank you more. On my 48-50 shoulders are slightly too big, but you can insert shoulder pads, but in the hips back to back. You can not take less.
love the dress. very nice. I thought the belt was separate. But it is not, it is at the side and side, so you can their at the back or round your waist. dress is supper nice and chic
Thanks to the store. Dress as in the photo (color and figure). The fabric is odorless, the lines are even. Nice fabric stretches. The height of 158-160: 5-7 cm should be friends and only.
The dress came perfectly. pleasant to the body. But one sleeve is incorrectly sewn. We need to change. Small flaw on the seams.
Sewing quality is good. The size approached. Very beautiful. Seller recommend. The goods too.
The dress is with świetnego material very good quality size perfect. Mom was satisfied and zachwycona
Perfect fit! follow the size guidance! the material is amazing really embraces the curves A++
Very satisfied with the dress!!!! The order brought the courier home. My parameters are 103x101x108, height 170 cm. The dress length is perfect. On the chest too, the tummy perfectly hides. By the way, the dress stretches and you can even order a smaller size boldly! It is not even ironing!!!! The fabric is soft, does not shine through. Now i will order another color. It is perfect!!!!!
Item received Latvian after 22 days. Very pleasant and pleasant fabric. The size you choose fits perfectly. I recommend this store.
At 52 size and height 1.70 size 3 hl came up perfectly. The length of the pinch. In general, for such money is good. If desired, it is possible to find small shortcomings. But the fabric is colorful. They're not visible from the outside.
Goods ordered 17.03., reached 1.04. Dress compatible with description
I had 1 size smaller can order. So XL for 168 cm and 75 pounds
received the dress and it's really very pretty... sewn well and fit exactly... ordered on 07.03.2019 and recd. the dress on 29.03.2019... i recommend this dress
Very soft elastan fabric equal and long color to the tip of the feet. It looks great the fabric is very fine it may overlap something i ordered xl and it's perfect i have 60kilos mido 157
Very beautiful dress, the quality is very good, thanks for the fast delivery, the order came in 20 days, delivered the courier. The length of the dress pleased, designed for high growth
Neatly sewn. The material is soft, pleasant on the body. A little bit should be shortened, my height is small 158. The rest is fine!
It came quite quickly, for 18 days from the day of the order, the fabric is pleasant, fit in size, a little long, my height is 168 cm, but... the threads stick out, not sewn very much. neatly, i will wear, because i wanted this, a little upset quality