SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The dress really liked it!!! Elegantly sits on the spouse. The gift surprised her and pleased her. Thank you very much to the store.
Everything is fine, but it was necessary to sew, 158 cm long growth.
I love this dress so much I also bought it in navy. XXXL fits a UK size 14 to 16 perfectly. it's flattering and pretty, the lenght is perfect for wedges and the product is clean and Oder free
Beautiful dress and I like how it sits on my body. I purchased a medium and I'm 140lbs. It was the perfect fit
Very beautiful dress. It came quickly, the order was delivered by the courier. Synthetic fabric, but pleasant to the touch, light.
Girls, i hasten to help you! With the size!! Two days tortured-m or l take on my parameters, and all just because of the waist!, t. to it i got on their table exactly between m and l (m could be small, and l on any suture that i did not want), and i broke my whole head! Risked, took m-and it's very good that not l, because even m was too big! My parameters: og-90, ot-78, ob-94, height 165 cm! Minus two: -In the shoulders very wide! Specifically wider than my shoulders (i have ~ 38 cm)! And the shoulders look almost wider than the waist, i really do not like it! -Behind at the very bottom of the skirt the difference of fabric in a couple of cm-the right side left above the left, ugly! The rest pros: * Sewn qualitatively, the seams are even * The length of the height is 165 cm the most! Perfect! * The fabric is very elastic-i would say that you can take boldly size in size, or even smaller. I could on my s and take s uniquely! * The dress had no nasty smell * Pure synthetic, but light, loose * Does not shine through
Wauw! Normally i have eu size L 42/44 i order XL fits perfect im 156 long!
40 days delivery, decent quality. For 178 cm almost to the ground
Very satisfied with the promptness and the goods themselves. Size by table. The color in the photo is not the same, in fact everything is as in the picture on the site.
Very beautiful dress. Nice fabric. First tried on my daughter. She is tall and thin, and she looked like a dress specially made for her. I thought i wouldn't be enough if she wasn't big. But it turned out that the fabric is stretch. Such a fabric does not care what kind of figure to lie down. In general, the purchase pleased
UZ 42 izmēru, pie auguma 165 cm perfekti the XL
The dress is beautiful, in the floor, a little not guessed with the size, but not critical, delivered to the house, the store recommend.
Love it!, Tiny bit tight for my liking. Very beautiful!
Received quickly and fit me perfectly that’s the quickest ever on AliExpress
Excellent dress, the material is good, soft. The dress came for a month in the perm region, i advise the store and the goods!
Delivery by courier, it was a month to saratov. the fabric is pleasant
I'm very satisfied
Perfection
This is the second dress i ordered from this store. The fabric is thin, looks impressive. On my height length in the floor. The coloring is super, on black it looks very contrast. On the seams from the inside, the threads stick out a little, but not critical. For such a price-no problem at all!
Salgina rezmeri katta ekan. lekin kuylak zur Thank you.
Delivery 14 days from the day of sale. The material is more sieve than cotton but very nice to the body. The color of the dress is identical to the photos of the producer, the size of my european 44 russian 50-52 all well fit here only the belt or back or forward the waist is not wrapped. I advise a very beautiful model.
I was afraid for the size. Since i lost a lot of weight. I took on the size grid and was not mistaken .... The village is perfect .... Light and for the summer the most it...
the dress is perfect, very comfortable & light, the length is good for high heels. size fits perfect, usually I am European size L, and I ordered xxl dress.
It came in three weeks. Took xxxl, a little hang hangers, with the size you can not guess ordering on the internet. The color corresponds to the photo, i liked it very much. I want to order another one the same but for a smaller size. Seller thanks!
For such money the dress is super, all in size. But i'll probably cut it. And so thank you.