SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank you for the item and fast delivery
Duje yakisniy product. All right. The fabric is taken to dotik. I took the truths of the greater rosemir. Not lost. I recommend!
A bit short, but overall good
It's too short for v is tid. But as a t-shirt it looks very pretty. Very good quality fabric. I recommend
I must lose weight. A good quñuedaria calson excellent. A little short. Thank you store
All compatible with description
He arrived quickly
Fast delivery of the city of kurganinsk all ok fit in size.
Very happy xl is a 46/48 comfortable very elastic. Really satisfied I will recommend at this store. Delivered in 17 days in France
It looks great, super
Very good product nice colors fast shipping, 1 month 20 days
Item matches description, I particularly love the quality! Package arrived quicker than I expected.
Everything super came quickly, the quality can be for such money then super, rekamenduyu given goods
I’m satisfied with my purchases, very reasonable prices. Thanks store
Trop courte
Size on s/xs was too big, but it came in just two weeks, a record for ali
A little shorter than in the picture, but bn
Norms. I wear c-m and for me the dress is great. I swim in it like a fish in water. On my height 175 super long :) not too short, it's very pleased)))
Love it
The dress was lost in the mail, ali express service returned the money.
Mrs looks hot in it, Shows her curves perfectly, Very nice on her behind and very easy access
I ordered the size s for parameters 92/67/93 height 167 cm, looks good, but it seemed to me long straps and short of course, when walking is not very comfortable, pushes and barely covers the ass, my husband liked it but said that without it she did not dress, very frankly looks) i will wear at home) my money is no more.
Super quality, very nice nieprześwitujący material. Unfortunately for me a little loose
cute !!
. Cool dress. For such a price in general a gift. The fabric is very soft and pleasant. I ordered this time red. Our black has been since a month. I liked it very much. Size l approached the parameters 94-80-105 height 160 length norms