SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The dress is light, comfortable everyday version. I tightened it with a belt and raised a little above the belt upstairs as in the photo of the store, so the length is comfortable in any action. The cut should be picked up or fixed on a pin, all the same from the side wind you can demonstrate a little nutty. For such a price dress gift. Dressed and ran. Delivery about 2 weeks to novosibirsk, tracked. In size without a belt it is free to me, straight cm 10 along the edges (from 65), on the chest freely, as i planned (og 87), on the hips is ideal due to the fact, what a wrap dress
Perfect! The dress is just like the picture! I usually wear small but xsmall is my size for this dress...
I normally wear size s but got size xs and was glad I went for the smaller size. There is a lot of room. The length was like a maxi dress for me, I’m 5 foot 2 inches and can wear it without heels. Happy with the purchase! The fabric is good. I’m going to buy them in more colours.
The dress is lame, the material is pleasant, there is no hindrance. Only 1 minutes, did not sew a loop for the belt☹And so in general everything is fine, and it came very quickly
The dress completely sent expectations, the village is excellent (my height is 174), sewn well, delivery and sending fast!
I ordered a Large. My measurements are 36.5in- 32in- 41in. It is a little loose around the waist but I think it will be just fine. Took a few weeks for delivery. Very pleased!!
I liked it. A little shines through, but not critical. At og 97 came up
Duzha is a pretty handkerchief. Hotyla yogo on the robot, prote the smell of nadto windows. Pay me well. You know what to do, but you can build it. Everything is super.
Cool dress, it is worth ordering, fabric, style, size, everything corresponds. Very satisfied with the order and delivery. thank you very much to the store, all at the highest level
The dress came quickly. Quality is good, sewn neatly, pictures match. I put 5 out of 5.
The order was issued 07.07, received in moscow 19.07, very fast delivery. The quality is super, almost hb, no smell. On its parameters og 109, from 88, ob 106 ordered xxl and guessed, the village is perfect, the only thing for my height is 164 cm to the floor!
Delivery to crimea 25 days. Excellent jersey. The color is different-a deeper shade than in the photo. With my dimensions, the waist is too high. You did not need to flatter yourself and order a larger size!
I ordered an XL and its a little bit too big
Good fabric as thschirt but now yet equally fit or that properly seated
Light Fabric, but not transparent, good Fit, beautifully finished. Amazing favor Iger Price for the Quality
Dress is great, thicker, soft and not translucent material with added cotton carefully sewn, well compressed, lies perfectly. Fit Shoe high heels and flat. Long down over it zastanawiałam but not regret or little, zamówię different color. Shipping to Poland under two weeks.
Nice dress, bigger than expected but nice to solve with the belt
Dress Super very convenient and express shipping. Future in 2 weeks. Zamowysmy with koleżankami another 4 PCs. Recommend very
Compatible with description :) material przewiewny, troszkę for long, but no problem will give out Shorten :)
Well... medium. Lightweight knitwear. I took m it would be possible and s although i am a good full-sized 46th. It came almost 3 weeks to tula. Threads stick out. The loop for the belt is torn off. But .... i will wear it. For the summer is not hot is quite suitable.
Cool dress, light, not hot in it. You can take to the sea with you
Dress as the description, normally I wear size S, here wzialam XS and is on too large. Recommend take size or two smaller. Super fast shipment.
Dress is great. Very cool material. Nice color and length did
The fastest delivery in the history of my orders) the dress is pleasant, i recommend)
Dress delivered in 12 days, fits perfectly. Wybrałam 3XL at growth 175 (plus size). Material a little artificial, but will give advice;)