SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good acrylic. dries well. worn with a bang. came on time. thanks to the store.
Came quickly. 18 days to Canada. Didn't try yet. Well packed. I recommend.
Everything corresponds to the description, very thick polygel. I did not try it in my work. As it was written in the reviews, the tube is not full, at least 30% air. Delivery to kazakhstan just over a month.
Delivery month, not tracked. Plain polygel. As i test, i will write in addition. In general, i like these materials, so i recommend. And the store is responsible.
Long waited polygel. came exactly for a month. Pink color, for me this amount will last for a long time. I do only myself and my mother. i advise, put in the mailbox
The gel is cool, the tube is like full, with transparent it is very easy to work, i grew up and even the top did not cover for 4 days, everything is super, nothing fell off) but i could not stand it and added color)
Grain is small, came 20 days before the sverdlovsk region. I did not try the case.
Polygel i order the first time. Delivery about a month to the vladimir region. In fact, i have not tried it yet. Later i will add a review.
Arrived right, yet not tested but looks good.
Arrive in good condition and fast delivery. Just missing to test it.
Thank you! Opened a dispute thought that the store deceives! and this is all because of our post office package went more than 2 months so sorry, our post office is guilty. the reliable producer can be ordered!!! everything is fine the product has not yet been, later i will add a review
The product is received, in fact have not tried, delivery is fast, i recommend.
I order this acrylic for the first time, i liked it very much, in work and in sock.
Super fast shipping to Germany. Have still not tasted but it already looks promising. Thank you to the Seller
The goods came in less than a month. In the case has not yet used
Externally, everything as in the description, in the work did not try, looks dignified, there is no strong chemical smell. Thank you for the fast delivery!
Very easy to work, to be my first time i loved it.
I take not the first time, very satisfied with the quality
Delivery fast, store responsive and sociable. On the way the pink prosthesis, but the seller offered compensation in the form of a new polygel, which came in 3 weeks. The color of the polygel is dense soft pink. The material itself is stiff, on the nail becomes soft, self-leveled with proper use. I recommend the seller and the product.
Delivery took a little less than a month. Everything is fine, not 1 time i order and definitely not the last one. Thank You
Poly gel came in a good package that was not broken or damaged. Filling average (a lot of air), but, in principle, acceptable (for such a price). Delivery to chelyabinsk region 4 weeks
Jun hours day order July days receipt Try not falling under Nickle but safe and sound wholesale must be satisfied in charge
Specifically, this did not use while in work, but already took a different color and it is ideal in sawdust, in sock .... Very durable and strong, detachments and chips does not give. My clients with such nails dig a garden and happy store well done! Thank you! I recommend to everyone!
Thick, good at work. Homogeneous. Perhaps one of the best i 've tried.
package received verry fast in 2 weeks and good condition, i'm waiting to try it to see how good is this