SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery 3 weeks, all whole, in fact has not tried yet, thick with the smell of chemistry, squeezed the air from the tube in fact is not complete!
Delivery to rb 2,5 weeks. Track number was not tracked. After use, i will add a review.
Sealed well! Like full jars, came to minsk for 18 days. In the work has not yet tried
Came faster than the store indicated, happy as an elephant
The goods are good. I haven't checked in yet. Later i will add a review. Consistency is not bad, color too. Tuba is sealed. In general, i'm happy. One minus-there is no shelf life. I recommend to buy! Thank you and good luck!
Zamovila 18.06, otrimala 04.07 through ukrposta, put in a duty box. Packing in the navel, good packed, night did not flow. Nibi povnyy tubik. Colir blido-rojevius, close to the picture, in the photo does not convey the real colore. Zamovlennyam and the store are pre-satisfied. In the robot and nose did not break, it is possible to answer the question.
Very quickly))), pleasant surprise!!!) came to the mailbox, without notice. the polygel itself in the work is plump, does not flow... fullness 100%. The build is made on the upper forms. the store is attentive, quickly sent! 5 ++++ advise!
Came well packed and really quick (before estimated date)
I tried it. I was building my nail on a paper form. Comfortable, tight, not heavy, does not stick. Let's see how it will be in the sock. Then i will.
The track was not tracked. It came a month before vladikavkaz. Thanks to the store i will order everything from him. Heavy gels are well filled.
Delivery month. Polygel is chic, especially liked transparent. Pink was laying a thousand million times to come out without spills. But i'm new to this case, so you can refer to my heartbeat. In the photo for comparison: on the little finger polygel pink, on the index-camouflage base from pnb, also pink. As it will be in the sock, unsubscribe.
Delivery to volgograd about a month and a half. It's always come true. After use, i will add.
The parcel was not tracked. Weight corresponds to reality. All sealed and securely packed. After use, i will add more information.
Shipping 2 weeks I order a second time The volume is not the one that the store writes, not 30 ml, but less, but the polygel is strong, Transparent in the work is easier than transparent-milk, Pink did not try, color, of course, very pink, unusual) In the photo, the work is made by a transparent milk polygel
Not yet probowalam. Came in 12 days to Poland. easily get squeezed with tube. Is very sizing, but after it 5.
Polygel seems good, but different from the ordered in another store. The consistency is more liquid and the color is straight white-white, the one that previously took more thick but comfortable, and the color is translucent, i liked it more (photo 4) the tube is not full, but the weight is all ok (photo 3) in general, a good acrylate, worked ok, polymerized well, that's only more expensive, took for 2.7 $ Shipping fast Seller thanks!
The order came in 3 weeks. packed in a bag with a doll, in the middle in another soft bag. there is a smell of chemistry. after use, i will add a review. thank you.
The parcel came in 20 days!! took a second time, really liked the work. the month is without problems with the correct preparation (primer + bonder with a sticky layer of ufos, i have rio). i highly recommend (experience of 20 years) transparent more thick, you can lay out 4 fingers boldly on the forms at once, and the rose is slightly softer, but both are self-leveled, they are sprayed perfectly, do not smell almost. i use the usual brush for gel, but the harshest, t. k. it needs a little pressure, smoothing. wetting in the degreaser. in the photo "pink".
just as described, haven't used yet, but the consistency looks good. took about 2 months to come
Everything is fine, the goods did not come quickly. Tubes full. Aligns is heavy, with forms is not convenient, but this is probably because it worked with him for the first time. I made myself, i'll write how much will be worn.
Loooove it! Transparent is a little hard to work with when it comes to cuticle area so I recommend nude for beginners like me but other than that amazing!
The item was packed in a regular envelope with pimples and another pimple bag. Nothing was damaged and not leaked. I took two colors, transparent and pink. Tubes full with protective foil. Squeezing, of course, is difficult, but it's an acrygel, it should be. In impatiently made nails without types and had to mess with alignment, and so everything is super. With the store did not communicate, the goods he sent almost immediately, came in a month. I recommend the seller and the product. I'll take more. I took two colors, transparent and pink. Tubes full with protective foil. It is different to squeeze out, of course, but this is an akrigel, it should be so. He did not communicate with the seller, he sent the goods almost immediately, reached a month. Seller and product recommended. I will take more. Thank you, dear seller❤
Delivery 30 days, packing a puffy bag, all as in the description, the tube is closed well, i order my wife for the second time she really like this product.
The gel came quickly in c-pb, did not try in work, very very thick. The only thing if you let out the air, then the gel is very little in the tube... But i see that everywhere...
Super fast shipping. Until i tried in the case, later i will write off.