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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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20 days to Hungary, perfect packed. Magnetic part functipnal proper, I use it for iphone 6S. I recommend the store.
Very good packaging. Parcel is well protected inside an air packaging.
I'm very surprised. Even shocked. Quality is super. Baseus is just on top. Packed so that at least jump on it. Comes with front glass. Did not stick (already pasted). The body of two halves on magnets. Cover class. I advise everyone. And the store is generally good. All right, no words.
It came all intact, packed in a good thick puffy. delivery about a month. two halves stick well, complete with glass. we measure on the phone with additional feedback.
Excellent product, high quality store recommend to everyone! Thank you!
All as in the description, but i can not say that i liked the cover. Buttons on the case made black, the phone itself walks a little inside.
Foarte Bine impachetata. Felicitari vanzatotului. Recomand cu incredere
As in the description of everything, the magnet is different keeps as needed, complete with glass and additional seals, packaging in the best traditions of sending from china
I haven’t put it on my phone yet but everything seems great for it so far
Case is very nice. Magnet holds well. Very good quality. Recommended!
Thank you very much for the goods to the store. The cover is cool, sat perfectly. Came to syzran in less than a month. Very satisfied. Packed very well. as the cover turned out to be in the mail, a letter came to the e-mail.
In addition, i suede, goods deny for record 11 days! I recommend! All reviews for the description!
Excellent. I took for a gift so I don't know if it's okay. It looks well made
The phone in the case dangles. From the side of the power button does not fit to the end. It is not convenient to get to the switch in silent mode.
Fast delivery to Kyiv - 7 days. Very good quality. Recommend for order from this supplier.
For her fault ordered only on the back, although i wanted that in front was... well, everything is fine
The cover is good, sent quickly, for this thank you, came also quickly, there is a small defect, the camera will pull out for the cover can be seen in the photo.
Just like on the cover is magnetic resistant fast shipping
The cutout under the camera came up perfectly. A little dangle, but this can be corrected by seals
Really high quality I threw it from about 1 meter to the ground and did not get it scratch thank you
So good case. Excellent safe delivery package. Good materials and comfortable in hand. Also You should carefully stick small pieces of black soft material inside the front part of the case. One longer I sticked at the top and small pieces in the corners. And then there are no slack. One more strange thing that I’m wanted for delivery to the my new address but delivery was done to the my old address. This is maybe post mistake, anyway that’s sad. Incredibly fast delivery to the Kyiv (5-7 days). One more that there are no cover for camera ( one level with case back). That’s opening by all 4 sides. There are no fastening. Looking solidly.
Super fast shipping to Serbia, well and safty backed, store comunicate emiditly when i send a mesage. Just to try it on case and i will put aditional feed back. For now highly recomend a seller really best service
Item that corresponds in every way to the announcement the delivery is fast arrival without clutter very very well packaged
Subjective, flimsy design. Probably will die in half a year. Looks like in the photo, there are no complaints. Finally glass with a hole for the front camera. The rear camera is closed flush.
Very nice fits well and fast delivery thank you