SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The cover is cool, high-quality. Packed was good, but a little bent, the phone still sits well, because it easily changes the shape. Came for 1,5 months
A good cover, the track was not tracked.
Delivered very fast, great quality, fits perfect Thank you store
both items arrived relatively fast. 3 weeks. just in time for my new iphones.
All right
Great case
Case dotarło before time. Well packed-without problemowo.
Exactly as in the description. Tough material especially on reinforced corners.
Great! Everything OK. Highly recommended!
Shipping very fast. The covers look fantastic. Thank you very much to the store
Here in Lisboa Portugal arrived all OK iPhone cover 11 pro
Silicone transparent case thrown in the box all fit
It is very nice case. I recommend it.
On the se size ideally sat, in the hands of a nice
A month to tver. Correspond to the photo on the site.
Fully satisfied!!!!!!! Good!!!
Beautiful Hull on my phone currently
Class cover. The densities of the sides, the trouble of the veil at the height. I recommend, i do not freeze on the ground.
A good cover, came quickly a little more than three weeks.
it fits perfectly. good case.
The cover came quickly, perfectly approached, i like it, i will still order
Quick! Covers are excellent! Thank you!
The quality is really good, I recommend it!!! In addition the order took a week and a half
Absolutely love the case. I ordered 3 the exact same. I’ve never experienced a cracked screen since using this case (believe me lol). Super slick and thin. I use this case because I put a small polaroid picture behind my phone and you can still see it through the case, it’s perfect for me.
Class! Sat down like a glove. I recommend.